Assistant Guest Services Manager

Our successful Assistant Guest Services Manager will be responsible for;

• Working closely alongside the Guest Services Manager to deliver an outstanding level of service to all guests at all times


• Ensuring a high level of engagement with guests throughout their stay to make them feel at home whilst creating a warm experience


• Ensuring every guest receives a personal and warm greeting from all front of house team members


• Checking VIP arrivals and liaising with Room Service, Housekeeping & Reception to have welcome cards and amenities in rooms


• Checking guest's profiles in advance of their stay to ensure any previous guest recovery points or requests are actioned, and the appropriate departments are aware of any sensitive or return guests


• Ensuing special occasions are recognised and communicated effectively


• Ensuring there is contact both pre-arrival and post-departure for all guests


• Protecting revenue by dealing with issues quickly and efficiently, resulting in minimal cost to the business


• Being present in the lobby at peak times
  
  Having a good knowledge of other properties in the Group