Assistant Head Housekeeper

The Assistant Head Housekeeper in our hotel assists in overseeing housekeeping operations to maintain the highest standards of cleanliness throughout, creating a welcoming and immaculate environment that consistently exceeds guests' expectations.

• Ensure the housekeeping team maintains the highest standards of cleanliness and guest satisfaction.
• Be a hands-on and visible leader to the team, motivating them with your passion for hospitality and desire to improve.
• Guide the Housekeeping team to ensure company brand standards of quality and cleanliness are maintained at all times.
• Support departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Manage staffing levels to cover business demands.
• Ensure compliance with health, safety, and environmental regulations.
• Address any guest concerns promptly, attentively and efficiently.
• Ensure the linen room is operated effectively.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.
• Deputise in the absence of Head Housekeeper.
  
  Strong leadership and motivational abilities.
• Excellent attention to detail and drive to maintain high standards.
• Strong communication and organisational skills.
• Flexibility to adapt to changing priorities and operational needs.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a "can do" attitude.
• Ability to use initiative in challenging situations and under pressure.
• A smart and professional appearance.
• Proven track record of hotel experience in a similar position.
• Experience in conducting departmental and Health and Safety training.
• Proficient in computer and financial skills.
• High standard of English, both written and spoken.
  
  Hilton Garden Inn London Heathrow is the only hotel with direct access to Terminal 2 and is directly connected to the underground, mainline and Elizabeth Line. The hotel has 369 rooms and some exciting food and beverage outlets, including the Runway Bar, which offers amazing views of the airplanes taking off and landing. It has five conference rooms for up to 65 people and features a state-of-the-art fitness centre.
  
  What's in it for you… Competitive salary
Holiday - 28 days holiday, enhanced after 5 years of service. But there's more...
• Free meals on duty.
• Complimentary on-site parking is available whilst on duty.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.
Grow with us... We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.