Assistant Head Housekeeper

The role of the Assistant Head

Housekeeper is to support the Executive Housekeeper in successfully overseeing

the entire housekeeping operation and team daily, looking after all public

areas in a newly refurbished luxury

hotel Montcalm Marble Arch, which is due to reopen its doors in Winter 2024.

You will provide the highest level of care and service to all residents, internal

employees / clients, senior management and suppliers in line with the agreed

service level and procedures.

Job Specific

Duties :

Assist the Executive Housekeeper in managing the

housekeeping team, including room attendants, public area cleaners, and laundry

staff.

Oversee the daily operations of the housekeeping

department, ensuring efficient workflow and high productivity.

Assist in creating and managing the housekeeping

staff schedule, ensuring adequate coverage during peak periods while

controlling labour costs.

Handle staffing issues, including time-off

requests, attendance, and disciplinary actions in collaboration with the Head

Housekeeper.

Participate in the recruitment and onboarding of

new housekeeping team members.

Conduct regular training sessions and

performance evaluations to maintain high levels of service and adherence to

standards.

Motivate and mentor the housekeeping team,

fostering a positive and professional work environment.

Ensure that all Hotel Guest rooms,

and public areas are well maintained and meet the desired standards of

cleanliness and presentation.

Inspect guest rooms, public areas, and

back-of-house spaces regularly to ensure they meet the property's high

standards of cleanliness and presentation.

Address and resolve any deficiencies or issues

related to housekeeping standards promptly and effectively.

Develop and implement cleaning

procedures and protocols.

Conduct quality control checks to

ensure work meets established standards.

Assist in managing the inventory of cleaning

supplies, linens, and guest amenities, ensuring adequate stock levels and cost

control.

Coordinate with suppliers to ensure timely

delivery of quality products and maintain strong vendor relationships.

Monitor and manage the use of chemicals and

cleaning equipment, ensuring they are used safely and efficiently.

Prepare reports and documentation related to

housekeeping operations, inventory, and staff performance.

Address guest inquiries, requests, and

complaints related to housekeeping services in a timely and professional

manner.

Coordinate with the front desk and guest

services teams to ensure special guest preferences and VIP arrangements are

fulfilled.

Address maintenance issues and report

to the maintenance department.

Monitor and ensure compliance with

occupational health and safety standards.

Perform administrative tasks as

required.

Collaborate with other departments to

ensure facilities are maintained to high standards.

Consistently strive to delight guests

and hotel clients.

Organise maintenance of all hotel

guest rooms and public areas, as well as back of the house, ensuring that the

highest standards of cleanliness and disinfection are met.

Accept responsibility and follow

instructions from the General Manager.

Create and maintain good working

relationships within the department and with other departments such that a high

level of morale is sustained.

Arrange department purchasing and

take responsibility for the quality and the cost.

Maintain consistent, accurate stock

records.

Contribute to on all remodelling and

renovation projects.

Role Model a philosophy of work and

conduct consistent with the professionalism expected of management colleagues.

Oversee operation of Laundry / Valet

and Uniform Room.

Coordinate preventative maintenance

programs with the Maintenance Manager.

Oversee the retrieval, safekeeping

and disbursement of all lost and found items consistent with company policy.

Oversee department recruitment and

training.

Conduct regular

Housekeeping Meetings to keep Team informed of policies and procedures, special

events, further improvement plans and guest comments.

Participate in HOD meetings in the absence of

Executive Housekeeper and contribute to strategic planning and continuous

improvement initiatives.

Keep informed with the housekeeping standards

of competitor hotels.

Interact with

individuals outside the hotel, such as suppliers, contractors, labour relations

representations and competitors.

Ensure all housekeeping activities comply with

health, safety, and hygiene regulations, including proper handling and storage

of cleaning chemicals.

Conduct regular safety inspections and training

sessions to maintain a safe working environment.

Have ultimate

responsibility and accountability along with the Execuitve Housekeeper for

Health & Safety training of all department Colleagues and for the overall

accident record of the department.

Responsible for taking

necessary proactive steps to reduce / eliminate Colleague accidents.

This job description is

designed to outline primary duties and conditions related to the Executive

Housekeeper position at a luxury hotel. It is not an exhaustive list and

additional tasks and responsibilities may be required as directed by hotel

management.

Eligibility

Candidates must be authorised to live and work in

the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion

Montcalm Collection are looking for a skilled and

ambitious Assistant Head Housekeeper to oversee our cleaning

staff and ensure our facilities are clean, presentable, and welcoming to our

guests. The ideal candidate will have a keen attention to detail, strong

leadership skills, and the ability to motivate and manage a team of

housekeepers.

If you have an eye for detail and the ability to

drive standards and exceed customer's expectations, we invite you to join our

Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is

London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an

18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,

each hotel reveals a different chapter in the city's story.

The hotels in the collection include a historic brewery, reimagined as a

vibrant modern hotel : Montcalm Brewery. A storied city-slicker, housed in the

former headquarters of the Royal Mail : Montcalm Royal London House. A property

with a bold new perspective at Montcalm East, part of Marriott's Autograph

Collection. And a duo of mindful hotels which set a slower pace : Inhabit,

Southwick Street and Inhabit, Queen's Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade

II-listed building on the cusp of Park Lane has been sensitively refreshed by

architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and

Studio Est. We have added a new signature restaurant helmed by a world-famous

chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites

have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as

modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Marble Arch

is a five-star hotel set on a historic crescent that sits proudly at the top of

Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,

bringing a fresh, holistic hospitality approach to London luxury. The, team. You will help to shape the Montcalm Collection's next chapter and

showcase your skills. Become a trusted ambassador for one of our hotels and

take advantage of the opportunity to move between properties, achieving the service

and product delivery standards for the department with a high degree of

Competitive salary

A supportive, empowering team environment

Benefits platform with various discounts

Wellbeing support, workshops and advice

28 holidays including eight bank holidays, with

more holidays after two-year service

Cash-back health benefits, including optical,

dental, chiropractor and physio services

Discounted gym membership

Access to Wellbeing platform and sessions,

including EAP

Excellent incentive schemes

Awards and Recognition Programme

Annual parties

Regular and ongoing training and development,

including leadership workshops

Pension scheme