Assistant Investigations and Complaints Officer Assistant Investigations and Complaints Officer

The Parliamentary Commissioner for Standards, Daniel Greenberg CB, is an independent officer of the House of Commons, serving a non-renewable five-year term. The Office of the Parliamentary Commissioner for Standards is part of the Chamber and Participation Team and plays a vital role in upholding parliamentary standards. This includes overseeing the operation of the MPs' Code of Conduct, investigating alleged breaches, and managing cases related to bullying, harassment, and sexual misconduct under the Independent Complaints and Grievance Scheme (ICGS). We are seeking an additional member of staff to provide essential support to the Office's processes and assist with the Commissioner's engagement work. Joining a small and supportive team, this role offers an opportunity to contribute to the integrity of parliamentary standards. The Role This role provides key support to a team of operational investigations managers, handles correspondence with internal and external stakeholders, and assists with the Commissioner's outreach and engagement programmes. The post is primarily based onsite, with an average of 40% of working hours spent in the office, subject to change. Some of the responsibilities for this role include:

• Providing administrative support for investigations, including proofreading reports, compiling evidence bundles, transcribing interviews, and redacting documents in line with procedures.
• Assisting with the Commissioner's outreach programme, including planning and evaluating the "Principles in Practice" sessions.
• Managing general administrative tasks, such as drafting minutes, maintaining records, and preparing statistics.
• Handling correspondence with the Commissioner's Office, including responding to enquiries, managing complaints, and assessing cases against the Procedural Protocol.
  
  To succeed in this role, you will demonstrate:
• Outstanding attention to detail and accuracy.
• Excellent written and verbal communication skills to relay information clearly and concisely to diverse audiences.
• Experience in organising workshops, conferences, or similar events.
• Strong organisational skills, with the ability to prioritise tasks in a fast-paced environment.
• Political sensitivity and independent judgement, with the ability to handle confidential and sensitive information appropriately.
• A willingness and ability to learn and apply rules to a variety of situations., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system. Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

In addition to your salary, we offer an attractive range of benefits including:
• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.