Assistant Manager

We are seeking an enthusiastic and experienced Assistant Manager. You will fully support and assist the Store Manager, making sure every shift runs smoothly, and your shop achieves excellence in all areas. This role is ideal for someone who is passionate about coffee, thrives in a dynamic environment, and is excited about managing a high-profile location. If you have a deep appreciation for quality, a commitment to exceptional service, and a passion for leadership, we want to hear from you!
Key Responsibilities:
Leadership & Team Management:
Support the Store Manager in leading, training, and developing your team to consistently deliver exceptional customer service.
Foster a positive and inclusive work environment by coaching, training, and supporting team members.

o Act as the Manager on Duty in the absence of the Store Manager, responsible for the smooth running of the shop, managing the team and raising any issues
Operational Management:
Support the Store Manager in all aspects of store operations, including staffing, inventory management, and financial performance.
Ensure high standards of product quality, cleanliness, and store presentation are maintained at all times.
Monitor inventory levels, and place orders for supplies as needed.
Handle customer enquiries, feedback, and complaints with professionalism and empathy.

Sales & Financial Performance:
Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.

Compliance & Safety:
Ensure compliance with company policies, procedures, and health and safety regulations.
Maintain a thorough understanding of food safety regulations and best practices

Proven experience as a Shift Manager, in a café or hospitality environment.
Strong barista skills with a solid understanding of coffee preparation techniques and espresso equipment.
Demonstrated ability to lead and motivate a team in a fast-paced environment.
Excellent communication, interpersonal, and leadership skills.
Strong problem-solving abilities and a proactive approach to challenges.
Keen attention to detail, with a commitment to maintaining high standards of quality and cleanliness.
Flexible and adaptable, with availability to work early mornings, evenings, weekends, and holidays.
Passionate about creating memorable customer experiences and fostering a positive workplace culture.

Competitive hourly rate: £14.00 per hour
Opportunities for career advancement and professional development.
Complimentary meal during full shifts.
Generous employee discounts.
Referral programme with potential to earn up to £250.
Company pension.
28 days of holiday.
Eligibility for the Store Bonus Scheme.
A dynamic, supportive, and fun work environment.
Recognition programmes such as "Champion of the Month."
Other Details:
Experience: Required.
Languages: English required.
Employment: Full-time.
Schedule: Working days are Monday to Sunday, with shifts scheduled to ensure coverage throughout the week.
Hourly rate: £14.00, plus benefits.
Join Us, Bonus Scheme, Referral Scheme, Champion of the Month

Oxford Street, London
BaristaLondon
ARRO Coffee

Coffee Shop

• 51-250 Employees


Hiring on JOB TODAY since September, 2021

At ARRO Coffee, we bring the vibrant essence of Italy to the heart of London. Inspired by Italian food, culture, and tradition, our four locations are destinations for coffee lovers and food enthusiasts alike.
Margaret McLeodActive 6 hours ago