Assistant Manager

The Assistant Hire Desk Manager plays a crucial role in supporting the day-to-day operations of the hire desk, ensuring the smooth and efficient management of equipment rentals. This role involves working closely with the Hire Desk Manager to oversee customer service, manage hire processes, and coordinate with various departments to meet client needs. The ideal candidate will have strong organisational skills, a customer-focused approach, and experience in the hire industry.,

• Customer Service: Ensure all customers receive excellent service by promptly addressing inquiries, managing orders, and resolving any issues.


• Hire Desk Operations: Assist in managing daily hire desk activities, including handling bookings, scheduling deliveries/collections, and maintaining records of equipment hire.


• Team Support: Provide support and guidance to the hire desk team, ensuring all tasks are completed efficiently and in accordance with company procedures.


• Communication: Coordinate between clients, sales teams, and service departments to ensure smooth delivery and collection of hire equipment.


• Stock Management: Monitor equipment availability, track inventory, and assist with the organization of maintenance and repairs to minimize downtime.


• Reporting: Assist with preparing reports on hire desk performance, equipment utilization, and customer feedback for management review.


• Process Improvement: Identify areas for operational improvements and assist the Hire Desk Manager in implementing new processes and procedures to enhance efficiency.


• Compliance: Ensure all legal and safety regulations are adhered to, including checking the status of equipment and necessary certifications before rental.
  
  Experience: Previous experience in a hire desk or customer service role, ideally within the construction or equipment hire industry.


• Communication: Strong verbal and written communication skills, with the ability to build positive relationships with customers and colleagues.


• Organisational Skills: Excellent time management and organisational skills, with the ability to prioritise tasks in a fast-paced environment.


• Technical Knowledge: Basic understanding of hire equipment and industry standards is preferred.


• IT Proficiency: Competent with MS Office applications (Word, Excel, Outlook) and hire management software.


• Problem Solving: Ability to quickly address and resolve customer and operational issues.


• Teamwork: Ability to work well as part of a team and support management in achieving business goals.
  
  Competitive salary and performance-based bonuses.


• Opportunities for career development and growth within the company.


• Comprehensive training and support.