Assistant Manager

The Assistant Referrals and Booking Manager is responsible for the line management of administrative and clerical staff and the day to day running of administrative functions associated with the Centralised Referrals and Booking Management Centre and the Clinic Management team.

The post holder will assist the department manager with the planning and prioritisation of the work associated with the teams and organise activities in order to achieve a cost effect, productive, high quality service to all stakeholders.,

• To line manage, organise and co-ordinate the activities of a cohort of Band 2,3 and 4 admin and clerical staff ensuring the provision of an effective appointment booking service, including recruitment and selection, monitoring and managing sickness absence, conducting return to work interviews, disciplinary and grievance, conducting CONTACT's (appraisals), performance management


• Induct, train, support and develop members of staff in the team


• To support the management team to plan and develop the strategic direction of the service


• To promote a culture of continuous improvement and share this knowledge across the department to improve efficiencies, increase patient care


• Constantly review processes and explore new ways of working to maximise efficiency


• Ensure that administrative services function effectively on a day to day basis with effective and efficient utilisation of resources


• Undertake investigations resolving simple and complex patient queries/complaints from stakeholders, patients and PALS services
  
  Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.


Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.