Assistant Manager

The post holder will assist the Retail Shop Manager to manage and co-ordinate the day-to-day activities of the shop ensuring excellent customer service and maximising overall profit. A key aspect of the role is to assist in enhancing the profile of the Hospices in the community by good customer relations. To independently stand in for the shop manager in their absence. Key duties and responsibilities are as follows:

• Management
+ Maximise the revenue from the shop, through sales from donated and new goods + Ensure the team delivers high standards of customer service + Assist the manager with sales promotions, stock generation activities and income from new goods. + Establish and encourage a safe environment that embraces new ideas and creativity + Help the manager keep the shop looking its very best to deliver maximum income to the Hospice.
• Staff Management:
+ Encourage the work of volunteers and co-ordinate the volunteers work and rotas + Assist the Manager in recruitment, induction, training, and development of volunteers + Partner the Manager in creating good team morale and care of the volunteers
• Shop Operations
+ Ensure the shop operates in line with retail policies and procedures + Manage expenses, banking and cash reconciliation as required + Help in the unpacking, sorting, cleaning and preparation of stock + Maximise Retail Gift Aid income and ensure all gift aided stock is captured on donation and at point of sale
• Site Management:
+ Monitor building structures and appliances to ensure the safe working environment. + Be a keyholder for the premises
• Legislative Compliance:
+ After full training ensure that all statutory regulations are met regarding Health & Safety, Trading standards, and employment legislation., We're committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. We offer various family-friendly, inclusive employment policies, flexible working arrangements, staff engagement forums, facilities and services to support staff from different backgrounds.

St Barnabas House provides specialist palliative care to adults in the Worthing, Adur, Arun and Henfield areas through a range of services, including in-patient care and community living well services. Our sister hospice, Chestnut Tree House, is the children's hospice for East and West Sussex and South East Hampshire, providing specialist palliative care for children and young people with life-limiting conditions. You'll be joining our organisation at a very exciting time, as St Barnabas Hospices and Martlets Hospice are in the process of merging. Bringing our teams and resources together, as one organisation means we can focus on new and exciting visions and plans for our people and patients and provide even greater opportunities for our workforce., An enhanced DBS will be sought, if you are successful in this role. The safe recruitment of staff at St Barnabas Hospices is the first step to safeguarding and promoting the welfare of children and adults in our care. As an employer, we expect all staff and volunteers to share our commitment to safeguarding. The information you provide on your application form is the only information we will use to decide whether or not to short-list you for interview.

£14,040 (£23,400 FTE),
• Company pension scheme
• 27 days annual leave (increasing after each year of continuous service, up to 30 days) + bank holidays
• On-site education support and study leave opportunities
• Option to access Health Shield and cover your everyday cost of healthcare for less
• Corporate rate gym membership, discounts with local complementary therapies and Blue Light Card