Assistant Manager - Community Systems and Coordination

The Assistant Manager Community Systems and Coordination will work closely with the Support Coordination Manager and Support Coordinators to provide support with a range of tasks, becoming a valuable interface between operational social care practitioners, hospital discharge teams and service providers. You will assist the Support Coordination Manager to implement a systematic sourcing function which ensures timely access to appropriate services for people living in their community. You will support the team and work in collaboration with our partners in the delivery of services, prioritising urgent care and facilitating the flow of care packages through the system.

You will have experience of operational issues within a health and social care environment and be proficient in the use of Databases, have a sound understanding of contract management and quality assurance processes. With excellent communication skills you with be able to develop and maintain effective relationships with a wide range of stakeholders. You will need the confidence and ability to demonstrate sound professional judgements, when making decisions and have the ability to support real change.

If you are up for a challenge, this is a great opportunity for someone with the right drive and ambition to join our highly motivated team. The successful candidate will share our enthusiasm, contributing to and influencing improved performance at an individual, team and service level.

Adult Social Care is changing in South Tyneside. We are a forward-thinking Council that is developing innovative approaches to meet our challenges. Focusing on People, Place and Partnerships, this is a great time to join us. With our new Council Leadership, and a recent service review, we are developing a new 5-year Vision and Strategy for Adult Social Care to help support the next stage of our journey. Working closely with all our partners our vision for the future is to see every person in South Tyneside with care and support needs "Living Better Lives", to fully utilise their strengths and assets, to remain safe and well; in the neighbourhoods and communities they call home. We want to work with all our partners to ensure the person only need tell their story once and that they have equal voice in co-ordinating their care and support. We understand promoting the importance of social justice and inclusion, respecting people's rights, citizenship and participation.

Joining us at this time will ensure you are at the forefront of helping to develop and embed co-production and co-delivery, delivering new models of working through our Adult Social Care framework and contributing to our ambitious plans to fully embed our strengths-based practice, improve services and deliver better outcomes for the people of South Tyneside. We remain fully committed to supporting our staff to grow and develop, and we will provide you with the opportunity to use your skills and learn new ones. Through the development of our new Values and Behaviour Framework we will fully support staff to become Curious, Accountable, Responsive and Empowered (CARE).

About South Tyneside: South Tyneside has a rich heritage, and our history has played a major role in regional, national and even world history. It was a military strong hold for the Romans and an important centre for the early Christian church, where the Venerable Bede wrote his "Ecclesiastical History." An area that was rich in coal with a key position on the River Tyne, it has a proud industrial and maritime past and was at the forefront of invention and innovation in these areas. The Jarrow Crusade of 1936 was a key event in the town's proud history.

South Tyneside is also renowned for its friendly, vibrant communities, who have welcomed incomers for centuries, giving it a rich and diverse cultural heritage. Celts, Romans, Angles, Saxons, Jutes, Vikings, the early 20th century arrival of the Arabs and more recently the settling of people from the Commonwealth, notably the Indian sub-continent, and the European Union reflect the present-day culture of South Tyneside.

Covering an area of 64 sq.m and a population of 151,000 living in 72,000 households South Tyneside includes the towns of South Shields, Hebburn and Jarrow and the villages of Boldon, Cleadon and Whitburn and is an outstanding place to live, invest and bring up families, nonetheless we are facing growing demand and new challenges around how to support people to stay independent and improve their wellbeing. The index of Multiple Deprivation 2019 ranks South Tyneside as the 31st most deprived local authority areas in England (out of 317), however there is a lot of variation in the levels of deprivation and affluence across the borough.

Our Director of Public Health uses hypothetical children Jack and Emily to demonstrate the differences the two children born on the same day, but from different parts of the borough, and what impact that had on their health and wellbeing as they developed as children into adulthood. Jack was born in the ward of Simonside and Rekendyke and Emily in Cleadon and East Boldon Ward. Their journeys through life are quite shockingly different, culminating in jack expecting to live 75 years and Emily 87 years; a whole 12 years longer.