Assistant Manager - Global Transitions

The Institutional business accounts for almost 50% of FIL's assets. Institutional Customer Services is where all client servicing, administration and general operations takes place supporting more than 800 Institutional clients from the UK, Europe, Middle East, Japan and Australasia. About your team The primary purpose of the Global Transitions team is to ensure that new Fidelity Trust & Contract Pension Plans e.g. Stakeholder and Group Personal Pension Plans are established to agreed timescales and also deal with relevant on going corporate actions. About your role The Global Transition Assistant Manager should ensure that Transitions & corporate action projects meet Fidelity quality, efficiency and product definitions. The Role is focused on providing support for a large project that Fidelity is currently going through to convert existing schemes already on our platform to Fidelity's new default working lifestyle. There will also be the opportunity to be involved with all aspects of establishing DC Schemes within Fidelity for both investment only and full service relationships, from initial review and analysis of the DC product sold, undertaking a due diligence meeting with the clients, Asset data collation, to ongoing asset re-engineering and support. The Global Transition Assistant Manager is responsible for all Fidelity services being delivered to the client during the Transition and will co-ordinate with the appropriate Fidelity departments to ensure services are delivered to the client in an agreed and timely manner e.g. legal, communications, administration and presentations. They will identify any operational issues as they arise and make recommendations to Clients / Fidelity Management for any required changes. They will also be pro-active in determining any other needs or concerns of the client and Operations department and act on them accordingly. During the Transition or Corporate Action phase the Global Transition Assistant Manager will:

• Organise/Attend client/stakeholder meetings and update relevant documentation for the Project
• Establish and maintain a project file including a project plan
• Ensure client deliverables are identified and relevant funding strategies are designed
• Execute designed strategies using internal procedures to fund client accounts
• Liaise with all Fidelity departments, external market counterparties and fund providers when required
• Provide reports to senior management and external parties like Trustees, Investment Consultants as required
• Support and peer review other teams work as required
Additional
• Develop, monitor and update a strategy throughout the Transition and corporate action process.
• Assist client in understanding the project delivery process and Fidelity procedures.
• Interface with client and/or internal associates to solve problems and resolve outstanding issues relating to plan administration or any of Fidelity's products and services.
• Consult with direct reporting Manager or appropriate parties on issues requiring additional attention or decision-making.
• Establish and follow detailed on-going procedures for the administration of the plan with all impacted areas (Client Management, FIL, Financial Operations, Administration, Pension Service Centre, Communications etc.)
• Communicate scheme design features to all impacted Fidelity areas.
• Interact with the appropriate members of Admin and Financial Operations to ensure that all-proper controls are established.
• Initiate and participate in the process improvement initiative (new procedures and documenting procedures.)
• Provide management, sales, client management and admin with timely, concise status reports, as well as meeting notes for all client visits.
• Work with Systems to identify, analyse, sponsor, and install any needed systems enhancements.
• Understand the market and its needs by keeping up with industry trends and developments in the market through regular client contact, trade press, and industry conferences.
• Understand the full array of Fidelity products and services, specifically, but not restricted to the institutional arena. Examples would be services related to all aspects of the defined contribution pension schemes and Fidelity funds offered to such schemes.
• Provide input in the decision making process to senior management when required.
• Help in the sales process for new prospects and client calls, as appropriate.
• To have a good understanding of the FSA's Treating Customers Fairly regime to ensure that each customer receives the highest level of customer service and that this is applied on a consistent basis. In addition, it is essential that any TCF issues identified are fed back to line managers or TCF champions so the appropriate actions and decisions can be considered.
• Demonstrate strong presentation and interpersonal skills
• To focus on any new key objectives that may be given by senior management
  
  Good education standard ideally Degree level, IMC qualification, IOC qualification or proven advanced pensions industry experience
• Experience in Defined Contributions/Final Salary operations administration & Asset Transition
• Good level of Excel knowledge including data presentation
• Basic knowledge of pooled fund operations and fund accounting
• Self-starter, keen to take on responsibility and new projects
• Strong organisational skills, knowledge of running projects using Microsoft Project, PWB or equivalent Project Management tools an advantage
• Able to demonstrate abilities and experience in duties and responsibilities mentioned above
• Ability to work well with various internal Fidelity departments at all levels
• Ability to anticipate potential problems, plan for such events and problem solve
• Experience of client management, consulting and sales skills would be advantageous
• Good written and verbal communication skills
• Attention to detail
• Due to the nature of the position, the role would suit someone who is able to manage their own time and a workload that can be heavy at times. This position may also require travel at short notice
  
  We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Global Transitions team and feel like you're part of something bigger.
Our clients come from all walks of life and so do we. We are proud of our inclusive culture and encourage applications from the widest mix of talent, whatever your age, gender, ethnicity, sexual orientation, gender identity, social background and more. As a flexible employer, we trust our people to perform their role in the way that works best for them, our clients and our business. We are a disability-friendly company and would welcome a conversation with you if you feel you might benefit from any reasonable adjustments to perform to the best of your ability during the recruitment process and beyond. About the UK Business Fidelity's UK Retail & DC business manages or administers £70bn of customers' assets. The business supports the investment needs of more than one million UK customers across four channels: Personal Investing; Retail Funds; FundsNetwork and DC & Workplace. Already a leading provider in the mutual funds, advised platform, direct-to-consumer and DC pensions markets, the business has ambitious growth plans. By combining its distribution strengths with the investment expertise of the Fidelity group, the business is ideally positioned to fulfil its goal of becoming a leading UK provider of retirement solutions.