Assistant Night Manager

Salary not available. View on company website.

Dalata Hotel Group Plc, City Centre, Manchester

Full time
Permanent
Onsite working

Posted today, 22 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: cdcf914f27bb420a8d23adb91731e766

Dalata Hotel Group Plc

Full Job Description

To assist Night Manager with operations of the Nights team.
To ensure operations are carried out in line with department and hotel standards while providing quality service to our guests in accordance with statutory and health and safety requirements to all colleagues and guests during the evening hours.
To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
To anticipate guests needs whenever possible to enhance quality service and in turn enhance guest satisfaction.
To carry out departmental standards in accordance with the SOP Manual.
To ensure that the highest possible standard of personal hygiene, dress, appearance, body language and conduct is maintained at all times.
To ensure all accident, incidents and suspicious occurrences are reported to the relevant people and to assist in providing all relevant backup.
To be familiar with and adhere to all rules and regulations of the hotel with specific regard to: Fire procedures, Health and Safety at work, Security regulations.
To carry out the Night Audit.
To assist in positively promoting sales within the department and maximize every sales opportunity.
To oversee the standard of meeting rooms for the next business day.
To assist in controlling departmental costs within the standards set by the departmental manager.
To ensure the security of cash, stock and equipment and to carry out all agreed departmental/Hotel procedures.

6 - 12 months experience in a similar role.
Excellent organisational skills and the ability to oversee & delegate work to others.
A warm, friendly and approachable personality when dealing with fellow staff and guests.
The ability to work on their own initiative, as well as being capable of working as part of a team.

Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.