Assistant Operations Manager

Reporting into the Operations Manager, the Assistant Operations Manager will be responsible for leading on the delivery of operational service requirement and operational service improvements to achieve performance and financial targets. Supporting performance with communication, planning and reviews. Duties will include but not limited to:

• Responsible for the efficient and effective operation of the South Bank Quay (SBQ) Operations Control Centre (OCC) that supports the conduct of safe and efficient operations at SBQ.



• Provide depth of operations management support to the Operations Manager.



• Coordinate all arrival and departure notifications for SBQ vessels with the Harbour Master.



• As required, provide direct operations leadership to support night operations being conducted at the SBQ. Review and install appropriate metrics of measurement which will provide management information necessary for improving standards of delivery essential to obtain and retain client satisfaction.



• Improve processes and practices in support of organisational goals.



• Support the Operations Manager to lead and manage individual and team performance and development.



• Responsible for proactively implementing safe working practice in line with HSSEQ guidelines and legislation.



• In partnership with the HSSEQ department, ensure the continuous improvement of safety and environmental performance and compliance to all laws, regulations and industry standards/codes.



• Integrate ILMS operating system.



• Use Power BI to report KPIs and build monthly reports.



• Coordinate and monitor the effectiveness of operations to sustainably meet demand within safe operating limits.



• Regularly stock take and control inventory levels of consumables.



• Identify opportunities for growth; to introduce new products and services; cost reductions and cost efficiency savings.



• Report significant breaches of policy and/or regulation to the Operations Manager or appropriate person.



• Ensure that Supervisors are fully trained to fulfil their operational activities and responsibilities.



• Support the Operations Manager/ General Manager with the management of Teesworks P&L.



• Financial planning and budgetary control, inventory control, and disposal cost effectiveness



• Business case cost planning preparation and assist in development and execution of business plans with a primary focus on profit growth.



• Ad-hoc responsibilities as requested by the Operations manager for the successful operation of the facility including flexibility to cover nights shifts when required.
  
  Customer focused and the ability to build and maintain effective relationships, both internal and external.



• Accustomed to working effectively in a fast-paced environment, flexible and can adapt to changing workloads and priorities, where high standards are not compromised under pressure.



• Strong interpersonal and communication skills both verbal and in writing.



• Ability to work stand-alone, demonstrating initiative and ownership, while a positive contributor to the wider team.



• Computer literate with well-developed IT skills across the Microsoft suite and a practical understanding of data entry and reporting applications.



• Good understanding of H&S Legislation.


Minimum Qualifications


• Degree or experience relevant to the role



• UK Driving Licence



• IOSH Managing Safely
  
  As you would expect from a highly progressive company, an attractive remuneration package is available to the successful applicant. When applying, your CV should include your current/most recent employment, which clearly demonstrates examples of the skills and behaviours required for the above role., No

Are you a former employee or contractor of ASCO or any of our Group Companies?
• 
  Former Employee
  Former Contractor
  N/A
  Do you know, or are you related to, an employee of ASCO or any of our Group Companies?
• 
  Yes
  No
  If yes, please provide details
  Are you a member of the Armed Forces Community?
• 
  Yes
  No
  If yes, please provide details
  Cadet
  Regular Personnel
  Reservist
  Veteran
  Family (spouse/civil partner/child
  Current Salary (in UK £)
• 
  Current benefits package and values
• 
  e.g. pension 5%, car allowance, bonus etc.
  Annual leave entitlement
• 
  Notice Period
• 
  Salary expectations for this role (in UK £)
• 
  What evidence can you provide to confirm your eligibility to work in the UK?
• 
  A passport showing the holder, or a person named in the passport as the child of the holder, is a British citizen or a citizen of the UK and Colonies having the right of abode in the UK
  A birth (short or long) or adoption certificate issued in the UK, Channel Islands, the Isle of Man or Ireland, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer
  A share code to demonstrate digital immigration status under the EU Settlement Scheme
  A current Biometric Immigration Document (Biometric Residence Permit) issued by the Home Office to the holder indicating that the person named is allowed to stay indefinitely in the UK, or has no time limit on their stay in the UK
  A current passport endorsed to show that the holder is exempt from immigration control, is allowed to stay indefinitely in the UK, has the right of abode in the UK, or has no time limit on their stay in the UK
  A current Immigration Status Document issued by the Home Office to the holder with an endorsement indicating that the named person is allowed to stay indefinitely in the UK or has no time limit on their stay in the UK, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer
  A certificate of registration or naturalisation as a British citizen, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer
  A current passport endorsed to show that the holder is allowed to stay in the UK and is currently allowed to do the type of work in question
  A current Biometric Immigration Document (Biometric Residence Permit) issued by the Home Office to the holder which indicates that the named person can currently stay in the UK and is allowed to do the work in question
  A current Immigration Status Document containing a photograph issued by the Home Office to the holder with a valid endorsement indicating that the named person may stay in the UK, and is allowed to do the type of work in question, together with an official document giving the person's permanent National Insurance number and their name issued by a Government agency or a previous employer
  An Application Registration Card issued by the Home Office stating that the holder is permitted to take the employment in question
  None of the above
  If none, please provide details