Assistant Patient Pathway Administrator

To provide a professional, comprehensive and effective administration support service to the Patient Pathway Coordinators, and wider clinical and non-clinical teams., As directed by the Patient Pathway Coordinators ensure a full administration service is provided within the various services of Ophthalmology. This may include providing basic cover for the Patient Pathway Coordinators during periods of sickness, annual leave or workload increases. To collect health records as required from the Medical Records Libraries or elsewhere in the hospital and to assist with the preparation and pulling of clinic notes. To respond to queries relating to health records, either by telephone or in person and to ensure all health records are tracked using EPR thereby maintaining an accurate location of all records. To assist with the filing and scanning of patient correspondence. To escalate stationary requirements within the department. To open and date stamp the departmental post and distribute appropriately, ensuring urgent referrals are brought to the attention of the secretarial or Outpatient Booking team Patient Pathway Coordinators. To assist the Patient Pathway Coordinators with the use of electronic transcription and Medisoft as and when required, ensuring that the Trust 7 day (or 48 hours for oncology letters) turnaround is met., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We are looking for a proactive and motivated individual to join the Ophthalmology Directorate, who thrives in a challenging and fast-paced environment. The ideal candidate will have experience working in the NHS and a solid understanding of the 18-week Pathway. Strong organisational skills, excellent communication abilities, and the capacity to perform well under pressure as a key team player are essential., To communicate effectively using good verbal and written skills and to deal with all enquiries in a sympathetic and professional manner in line with Trust Values.,

• GCSE or equivalent in English and Maths, grades A-C
• IT Qualifications
Desirable criteria
• Previous NHS experience, Ability to Prioritise
• Reliable and organized paying attention to detail
• Ability to work under pressure
Desirable criteria
• Previous experience in a similar role, Good level of communication and interpersonal skills.
• organised, logical and flexible approach towards the role.
• Excellent telephone manner.
Desirable criteria
• Evidence of interacting with a wide range of people
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.