Assistant Patient Pathway Coordinator

The post holder will provide support to the Orthotics Service. They will help provide support for the Prosthetic Rehab Unit and Therapy department when required.
The post holder will provide a pivotal administrative service to both Prosthetic and Orthotic clinical teams. They will work flexibly with the other team members within the Clinical Support Unit and provide a professional, efficient administrative service to patients The post-holder will work with other members of the Prosthetics administrative team and Orthotics administrative team, Prosthetists Consultants Therapists Orthotists, Technicians our external supplier, Steepers to provide efficient and effective administrative support to the department.
The post-holder will provide a courteous and professional reception service, and help ensure that all service users have a positive experience of the services we provide. Multi-tasking and prioritisation is a key feature of the post., Prosthetics
To be the point of contact for all patients issues relating to their pathway of care.
To work as part of a multidisciplinary team under the direction of the Clinical Service Unit (CSU) Medical Secretary/Patient Pathway Coordinator, Office Supervisor supporting the business and operational management of the CSU
Process and log all referrals in line with the Trust Access Policy and specialty -specific Standard Operating Procedures (SOP)
Schedule new patient pathway appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating upwards where this cannot be achieved.
To book, amend, cancel and reschedule appointments, in consultation with allied health professionals, patients, relatives and carers.
Orthotics
To staff the Orthotics department reception desk/ phones to assist all patients and visitors. Be the central point of contact for patients and visitors attending Orthotics; promoting a positive corporate image and good patient care.
To book, amend, cancel and reschedule appointments, in consultation with allied health professionals, patients, relatives and carers.
To deal with frequent telephone enquiries, which often interrupt other tasks, in a polite and helpful way, forwarding calls to the correct extensions or taking accurate messages, ensuring they get passed on.
To help with posting out items to patients
To help cover clinics at Bolsover Street during absences, · To be the point of contact for all patients issues relating to their pathway of care, both for inpatients and outpatients
· To work as part of a multidisciplinary team under the direction of the Clinical Service Unit (CSU) Medical Secretary/Patient Pathway Coordinator, Office Supervisor supporting the business and operational management of the CSU
· Process and log all referrals in line with the Trust Access Policy and specialty -specific Standard Operating Procedures (SOP)
· Schedule new patient pathway appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating upwards where this cannot be achieved.
· To provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
· To ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.
· To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.
+ Work as a team with administrators as directed by the Operational Manager for Prosthetics and Orthotics to ensure a high quality service is maintained at all times during office hours., The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.

Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
+ Rated Good by the CQC
+ Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
+ Our Research and Innovation Centre works closely with our main academic partner, University College London
+ Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
+ Further major redevelopment underway across the Stanmore site - improving and modernising our facilities to maintain our position as the UK's leading centre for orthopaedic medicine
+ In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
+ Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH's journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
+ Patients first, always
+ Excellence, in all we do
+ Trust, honesty and respect, for each other
+ Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon., At the Royal National Orthopaedic Hospital (RNOH), we are committed to achieving the best staff experience in the NHS. In the 2023 NHS Staff Survey, we proudly:
+ Scored above the national average for the People Promises: "We are recognised and rewarded," "We are always learning," "We work flexibly," "We are a team," and for staff engagement.
+ Ranked #1 among all Trusts in North and Central London for all People Promises and themes.
+ Ranked #1 among all Acute Specialist Trusts for "We work flexibly."
At RNOH, we're committed to being actively anti-discriminatory and actively inclusive. We recognise our brilliant people do brilliant work, and we offer rewarding careers, no matter what their background. We continue to strive to break down barriers to be the Trust where people come together because what they do matters, makes a difference and where they can thrive.
Joining our organisation means enjoying a wide range of staff benefits, including:
+ 24/7 access to wellbeing support through our Employee Assistance Programme.
+ A Rewards & Recognition platform, offering opportunities to thank colleagues, send gifts, and access exclusive discounts.
+ A dedicated Staff Wellbeing Hub, providing a space to relax and recharge away from the work environment.
+ Salary sacrifice schemes for transport (season ticket loans, car and bike), electrical goods, and childcare
At RNOH, we are more than a workplace-we are committed to patients, to excellence and the wellbeing of our staff., The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust's premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.