Assistant Patient Pathway Coordinator (CAT 7 Paediatrics)

Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated 'Good' with inspectors reporting that we have made significant improvements. The Trust's overall rating has also improved to 'good'. This is a great opportunity to join our clinical or non-clinical teams to create a positive and motivating environment within our trust. Come and join our team in this exciting time of change as we pride ourselves, our staff and our services on excellence. At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is "Working together to provide outstanding care for our community." We are Compassionate in our thoughts, words and actions We are Aspirational and have a true desire to be dynamic and to innovate We are Resourceful and responsible in the way we work and live We are Excellent in our development, fairness and sharing best practice Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don't you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical., The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and a knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered. The job holder will display the agreed behaviours of the Directorate and the Trust as encapsulated by the performance management and personal development documentation, and in particular, the Trust expects all staff to comply with all relevant policies and codes of conduct and to display the values of the Trust. The key purpose of this role is to deliver a 'world class' service to the Trust and the job holder will be expected to deliver this level of service through personal conduct, personal responsibility and the following key characteristics., 1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access & Administration Process Policy and specialty Standard Operating Procedures (SOPs) 2. Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes booking patients into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups 3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested and that the results are available for consultations. This will include those that are carried out at other Trusts 4. Co-ordinate appointments and procedures at other hospitals and organisations, where the pathway requires input from these 5. Complete clinic cancellation forms and process according to SOP 6. Reschedule outpatient clinics as requested - to be done in line with waiting time targets 7. Use the Trust's medical transcription system and ensure that letters are processed in accordance with SOPs 8. Liaise with patient records staff, clinical colleagues, other admin teams and other organisations to ensure all medical notes, referral letters, results and discharge summaries are available for outpatient appointments and consultations 9. Recognise when patients are on cancer pathways and, liaise with Cancer Services MDT co-ordinators to ensure patients are handed over appropriately Pathway Tracking 10. To understand 18 weeks referral to treatment (RTT) rules and use them to manage all outpatient and elective patient journeys 11. Assist in the validation of the RTT Patient Tracking List (PTL). Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust Information is robust 12. Support the identification and escalation of any issues to the PPC which compromises delivery of the 18-Week RTT pathway, e.g. lack of capacity either in outpatients or theatres 13. Ensure inter-provider transfers are timely and that the appropriate paperwork has been completed and sent or received 14. Liaise with internal and external colleagues to share patient pathway and diagnostic information 15. Manage and monitor outpatient and theatre scheduling making best use of capacity 16. Ensure Trust systems are updated with patient pathway status information and that data quality is maintained 17. Proactively support the management of the patient pathway to avoid breaches and take steps to resolve any issues, or escalate where necessary Inpatient Pathway (Speciality Specific) 18. Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to speciality 19. Ensure details of patients to be admitted are entered onto EPR, recording accurate information 20. Contact patients offering them a choice of admission dates and agree with them the date of admission 21. Book pre-operative assessment appointments with the agreed timescales 22. Act on outcome of pre-operative assessments in timely manner 23. Ensure that appropriate tests and investigations are arranged and completed, with results available before surgery 24. Liaise with theatres to ensure that specialist equipment is available where needed and that theatre slots are utilised appropriately 25. Ensure ward, surgery areas and clinical teams are aware of patients who have been booked in for surgery and any special requirements for the admission 26. In line with departmental protocols, communicate basic clinical information to patients relating to their procedures and treatments, ensuring appropriate distribution of patient information General Administrative 27. Use Trust IT systems and speciality databases to ensure relevant and accurate information is recorded 28. Support the investigation of any patient DNAs, communicating the results to the consultants and Patient Pathway Coordinator as appropriate 29. Cancellations - communicate details to the clinician ensuring all information is available 30. Ensure healthcare records are tracked to the correct location 31. Handle post according to SOP 32. Manage consultant diaries in accordance with SOP 33. Undertake general typing duties e.g. references and medical reports 34. Provide cross cover within speciality/admin team 35. To carry out duties consistent with the post as required by the Patient Pathway Manager/ Coordinator 36. Demonstrate high levels of customer care and be an ambassador for customer care within the Trust 37. To be the friendly, sensitive and accessible focus for patient and carer communication, ensuring that all patients have the opportunity to agree their appointment and admission dates 38. Be part of the communication hub for clinical team, other PPCs, GPs, patients and their relatives, as well as internal and external organisations 39. Promptly answer telephone enquiries, taking and relaying messages in polite, and helpful manner, taking action as appropriate 40. Ensure interpreting equipment is available when required for patient consultations. 41. Inform transport department of patients who require transport following Trust protocols 42. Send written confirmation of appointments and admissions to all patients 43. Support the team in producing timely written and verbal communications with patients, clinicians, nursing staff and management 44. Ensure that all information distributed to patients is accurate and up-to-date 45. Attend clinics where appropriate to co-ordinate the patient pathway Health Records - Security & Management 46. Ensure that Health Records movements are tracked at all times, and that annotations are made on EPR where applicable, to enable full traceability and availability 47. All Health Records are stored and processed in accordance with Trust guidelines and meets Information Governance standards 48. Request Health Records as required by members of the team via EPR 49. For non-clinical requirements, retrieve Health Records from the Trust (Other than the Health Records Library, and satellite offices where the Health Records Department will manage this process for you) 50. Ensure that all "medical/clinical notes" and correspondence are completed accordingly, merged and filed on Health Records before being forwarded to the next area, or being returned to the Health Records Library 51. Provide full support to other members of staff in locating Health Records Education and Training/Self-Development 52. Identify own training and development needs and undertake appropriate training/education as required 53. Participate in an annual individual performance review process where objectives will be agreed, performance monitored and personal development needs discussed 54. To attend all statutory and mandatory training as and when required to do so 55. Act responsibly in respect of colleague's health, safety and welfare following safe work practices and complying with the Trust's Health and Safety Policies

• NVQ Level 3 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalent
• GCSE or equivalent, Computer Literacy Course e.g. ECDL with accurate data entry, typing and checking skills
• Experience of using of IT systems and patient data systems
• Ability to communicate effectively with people at all levels
Desirable criteria
• Experience of scheduling outpatient appointments and/or admissions or experience of working with patients and providing information regarding their appointments or treatment team
  
  Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen., By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system. Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period. The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies. Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust's sites., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Staff Benefits
• Flexible working opportunities and a strong emphasis on your work, life balance
• Annual leave - 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
• NHS pension scheme
• Employee Assistance Programme
• Money Advice Service
• Generous maternity, paternity and adoption leave for eligible staff
• On-site nursery (based at RBH)
• Full educational library services
• Cycle to work scheme, lockable storage for cycles
• Bus to work scheme
• Excellent rail and bus links
• A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.
Diversity is what makes us interesting… Inclusion is what will make us outstanding. Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.