Assistant Patient Pathway Coordinator | Croydon Health Services NHS Trust

An exciting opportunity has arisen for an Assistant Patient Pathway Co-ordinator to work within an established team to provide administration support to the clinical team and improve patient pathway. You will act as the first point of contact in communication with patient queries over the telephone and provide a full administrative service to the clinical team. The post holder should be proactive and have excellent communication, IT skills and be able to prioritise workloads for themselves to accommodate changing demands within the team and service. The role is very demanding and the successful applicant will be expected to be a core member of the Diabetes, Endocrine and Renal team. The ideal candidate will have previous NHS experience, a flexible approach to work, maintain a high level of professionalism at all times and experience in producing clinical letters.

Proposed Interview Date - TBC

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary Point of Delivery team (POD), and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, Standard Operating Procedures (SOPs) will describe how the functions of the role will be carried out, along with the timescales to which are to be adhered.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we're no exception. But with