Assistant Pensions Officer

Working on the Member Contact Team, you will be required to demonstrate great customer service skills, high level of attention to detail, good communication skills and an ability to quickly learn processes and systems. The successful applicants will be responsible for answering member queries in a fast-paced environment. This will involve :

• Responding to member queries via the website, phone, letters, and emails.
• Liaising with the Member Services Team with complex enquiries
• Using initiative to ensure all daily tasks are complete
• Working as part of a team to deliver on team goals
• Processing incoming post and setting up relevant tasks
• Dealing with member records efficiently
• Archiving documentation as and when needed
Training will be provided at all stages, along with an introduction to the work carried out by other areas within the Pensions department, giving the opportunity to consider alternative roles within the fund as they become available, and your experience grows.

At Bath & North East Somerset Council we have one overriding purpose to improve people's lives., The Avon Pension Fund administers the Local Government Pension Scheme (LGPS) for over 130,000 members across more than 450 employers in the local area. Employers include local unitary councils, universities, academies, town and parish councils, housing associations and charities. The fund is worth over £5 billion and is one of the largest local authority pension funds in the UK. More information can be found at www.avonpensionfund.org.uk .


• Flexible working, working two / three days a week in the award-winning Civic Centre in Keynsham, halfway between Bristol and Bath and easily accessible via public transport
• IT equipment for home working
• Membership of the Local Government Pension Scheme
• 26 days annual leave, rising to 31 days after 5 years service.
• Comprehensive induction training
• Ongoing on the job training and support