Assistant People Advisor - Operations

Are you an experienced HR professional looking for an opportunity to make a meaningful impact in the healthcare sector? NHS South Central and West (SCW) is seeking an enthusiastic and dedicated Assistant People Advisor to join our People Operations team. This role is pivotal in supporting our mission to enhance the health and wellbeing of communities by delivering high-quality HR services that ensure the right people are in the right place at the right time. If you are passionate about HR and committed to continuous improvement, this role could be a great fit for you., As the Assistant People Advisor - Operations, your primary duties will include:
+ Providing first-level HR advice and informal process support to SCW employees and external NHS and non-NHS customers.
+ Managing the triaging of the People Support inbox to ensure adherence to service level agreements (SLAs).
+ Offering high-level customer service for all HR-related queries, including escalation of issues that may require formal processes.
+ Supporting the local People teams with HR tasks such as job evaluations, TUPE processes, and employee relations cases.
+ Assisting with the organisation of meetings and events, including minute-taking and follow-up action tracking.
+ Contributing to the continuous improvement of HR services by recommending updates to policies and procedures based on legislative changes and feedback.
+ Managing a People Operations Administrator, + Serve as the first point of contact for HR-related queries, providing expert guidance in line with policies and best practices.
+ Support the People Operations Administrator(s) in managing the People Support inbox, ensuring timely responses and escalation of any issues.
+ Deliver high-quality customer service by addressing HR queries from internal and external stakeholders and ensuring compliance with relevant policies.
+ Assist with the development and delivery of bespoke HR training for both internal teams and external clients.
+ Participate in HR projects and initiatives aimed at improving service delivery and supporting organisational goals.
+ Provide support for formal meetings and hearings, ensuring accurate and professional documentation is maintained.
+ Manage HR processes such as flexible working requests, family leave, and informal absence cases, ensuring adherence to policies and best practices.
+ Support local People teams with a variety of HR tasks, including job evaluations, employee relations cases, and consultation meetings.
+ Travel to customer sites as needed to provide HR support and participate in team meeting
If you are a mid-level HR professional with experience in generalist HR roles and a passion for service improvement, we encourage you to apply for this exciting opportunity at NHS SCW. Join us in our mission to support the NHS and improve health outcomes across the nation.
SCW offers agile and hybrid ways of working. Hybrid working is a type of flexible working where employees blend working from different locations. It offers the employee the ability to choose to work wherever and however they are most productive, whether it be in an office, at home, or a customer site. Office location can be flexible within the SCW estate and will be agreed upon offer of contract.
SCW staff that are in posts considered to be agile will not be expected to attend office space for general working but will be required on occasions to attend face to face meetings and collaborative working sessions that may require travel to their home base or other locations across the estate or customer sites.
Please feel free to contact the Recruiting Manager of this vacancy to discuss further the working arrangement.
Some of our sites have accessible parking provision which is free or paid for work purpose this not contractual entitlement.
We make every effort to contact all candidates to let them know the outcome of their application. However, if you haven't heard back from us within 2 weeks after the closing date, please assume that your application has not been successful.
This is an exciting time to join NHS South, Central and West.
SCW is an NHS support and transformation organisation that helps health and social care organisations deliver the best possible care to people. As partners of choice to more than 200 organisations that support millions of people, our mission is to help deliver the NHS Long Term Plan, improving the health and wellbeing of communities.
We're supporting clients whose vision and quest for innovation requires us to be flexible, adaptable and open to adventure; giving us the freedom to work in new ways, looking at things from a different angle and challenging the norm.
We are an equal opportunities employer committed to attracting and retaining the best people in order to provide the best possible services to our customers. Our people enjoy challenging, rewarding roles, supporting our customers to improve their local health and care services.
We want our people to fulfil their potential so we offer a wide range of training, opportunities to gain qualifications, as well as access to coaching, mentoring schemes and employee wellbeing and support for a healthy work-life balance.
SCW were selected as an NHS Employers Diversity and Inclusion Partner for three consecutive years 2015-2018 and are now proud to be Alumni of this programme.
If you are successful in your application, we will value your experience, your contribution and we will give you the knowledge to succeed as part of your specialist team and as part of our organisation.
Our values
Patients First: our sole focus and inspiration is to help commissioners improve the quality of patient care, treatment and experience.
Aspirational: we deliver excellence, and celebrate innovation. This drives us towards becoming the best.
Collaborative: we build effective partnerships, whilst focusing on delivery. We work towards achieving shared goals.
Insightful: As experts in our fields, we understand the bigger picture and its complexities, we challenge convention, and we uncover opportunities.
Respectful: We treat everyone with respect and hope it will be returned. Recognising and valuing their knowledge, we involve our customers, teams and partners in decisions.
Please note SCW asks successful candidates to upload their Right to Work and Identity documents for digital verification. If you are unable to provide the required documents for the digital verification or do not have access to a smartphone or tablet, this will result in the verification being done face-to-face.

We are looking for a motivated and enthusiastic individual who is already Chartered Institute Personnel Development (CIPD) level 5 qualified or willing to willing to work towards a Level 5 qualification and be someone who has attention to detail, good communication skills and is solution focused to provide accurate advice and a quality service for our stakeholders. A high level of initiative and autonomy is also required.