Assistant Performance and Operations Manager

We are looking for an experienced assistant performance and operations manager to join the Women's and Children's Division at UHBW.

The post-holder will manage performance and operational activities across the Division of Women's and Children's Services, in particular for the Children and Young People's Gender Service (South West) (CYP GS) and other paediatric medical specialities.

Working closely with the Performance and Operations Manager and Divisional Management team, the post-holder will contribute to the delivery of efficient services across the Children's Hospital through their expertise across all aspects of admitted and non-admitted list management.

The post-holder will contribute to the delivery of challenging performance targets through effective communication and liaison with consultant, clinical and administrative staff across the BRHC on a day-to-day basis.

The post-holder will line manage the medical secretaries and clinic coordinators in the CYP Gender Service, providing training and support for the team, including the management of annual leave, sickness, appraisals, and ensuring sufficient cover is provided. They will also be responsible for managing and maintaining the schedule for outpatient clinic rooms across the Children's hospital and off-site locations.

Main duties of the job

Performance Management:

To work closely with the Performance and Operations Manager, General Manager and clinical and administrative teams to ensure capacity is fully and flexibly utilised to treat patients and to ensure both clinical requirements and Trust service objectives are achieved

To work closely with the Performance and Operations Manager and administrative teams to ensure the best practice booking of patients is maintained

To ensure Trust Health Records Policies and Procedures are implemented

To undertake investigations into patient complaints, relating to the patient administration, taking the lead on implementing more effective systems and / or adapting training as directed by the Performance and Operations Manager

To manage the workload across the team to ensure everyone is always supported adequately.

Patient Care:

Validation of patients across admitted and non-admitted pathways

Help with the reduction of patients who did not attend (DNA) through improved patient letters, monitoring of high percentage DNAs and adhering to the paediatric DNA policy, and ensure that the coordinators do the same

Ensure all patients requiring new registration on the Patient Administration System (PAS) are added to the system accurately and all patient demographic details are correct., children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of