Assistant Practice Manager

Support the practice manager in the day-to-day operations of the practice ensuring all members of the non-clinical team achieve their responsibilities. Provide leadership and guidance to reception and admin staff. Provide support to the Reception Lead Manage and monitor annual leave and sickness of the reception and admin staff. Identify training and development needs for Practice staff. Provide support and training to current and new staff in the use of the clinical system, ensuring that data quality guidelines are understood and adhered to. Provide support and training to current and new staff in resolving simple problems with PCs and printers. Support the Practice Manager in the management of the clinical system, ensuring IT security and IG compliance at all times. Maintain the practice appointment book/clinician's rotas on SystmOne. To process and distribute the daily workflow documents. Maintain up to date knowledge of health and safety and infection control statutory and best practice
guidelines and ensure implementation across the practice. Respond and resolve all local IT issues where appropriate. Develop searches to support the practice in achieving target, facilitating and processing recall systems and audit work. Effectively manage DNA's and advise the practice manager of repeat offenders where appropriate. Support the overall practice clinical governance framework, preparing reports for QOF, Enhanced Services and other reporting requirements for submission. Support the practice manager in reviewing and updating practice policies and procedures. Handle low level complaints liaising with the practice manager. Maintain practice register of carers. Take a non-clinical lead in QOF. Maintain the Significant Event folder, identify trends and devise solutions with the support of the practice manager to reduce the risk of repeated occurrences of significant events. Promote and ensure delivery of safe and effective standards and adherence to CQC regulations. Support the
practice manager with the Patient Participation Group. Deputise for the practice manager during absences as required.