Assistant Reception Manager

Oversee the daily operations of the reception

area, ensuring smooth and efficient service.

Supervise, train, and motivate the reception

team to deliver exceptional customer service.

Handle member and guest inquiries, reservations,

and special requests with professionalism and discretion.

Maintain a thorough knowledge of club

facilities, services, events, and local amenities.

Assist in the management of membership records

and ensure all information is up-to-date and accurate.

Monitor and manage the reception budget,

ensuring cost-effective practices without compromising service quality.

Address and resolve any complaints or issues

promptly, escalating to the Reception Manager or other departments as

necessary.

Ensure compliance with health and safety

regulations and club policies.

Support the Reception Manager in various

administrative duties and projects as required.

We are seeking a highly motivated

and experienced Assistant Reception Manager to join our team. The ideal

candidate will possess exceptional customer service skills, a keen eye for

detail, and the ability to manage and inspire a team of receptionists. As an,

• Excellent attention to detail


• Strong organisational skills


• Impeccable appearance of personal grooming


• Confident, professional and welcoming


personality

• Genuine passion and enthusiasm to learn


• Proficient in English language


• IT proficient
  
  The Arts Club, one of London's


most renowned private members' clubs, is looking for a talented and charismatic

Assistant Reception Manager to join our dynamic team, situated in the heart of


• Private medical benefits via Medicash


• Discounts in over 800 retail outlets via Reward


Gateway

Discounts on food & beverage in our

restaurants and sister businesses

Discounts with Lanserhof at The Arts Club

Private Wellness Club and Clinic)

• Enhanced sickness pay


• Life assurance


• Long Service Awards


• An exciting range of learning and development


programmes

• Enhanced maternity pay


• Uniform laundry service


• Opportunities for promotion and continual


progression

• Complimentary meals while on shift


• Employee assistance programme


• Occupational health nurse


• Birthday Day Off, Successful Assistant Reception Manager applicants will become part of a fun, dynamic team working across all aspects of hospitality.


Staff also enjoy an extensive range of benefits, including private medical benefits, travel passes and discounts in restaurants and retail outlets across London

As an employee at The Arts

Club, you can expect to be provided with hospitality lead training, learning

from the very best talent within the industry.

As part of our Club expansion

your career development opportunities will be unparalleled, so, if you are

ambitious and looking for your next career move, then we want to hear from you.

Eligibility : In line with the

requirements of the Asylum and Immigration Act 1996, all applicants must either

be eligible to live and work in the UK. Documented evidence of eligibility will

be required from candidates as part of the recruitment process.

No Agency please