Assistant Reception Manager

£27000

HILTON WORLDWIDE, Northampton

Full time
Permanent
Onsite working

Posted today, 5 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: a639e49b6be64261b3570262e6151804

Full Job Description

Assist with the overseeing of the entire Front Office operation to maintain high standards
Seek Guest feedback and make operational improvements
Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Manage staff performance issues in compliance with company policies and procedures
Assist in the recruiting, managing, training and developing the Reception Team
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary

Previous supervisory experience in Guest Services within the hotel/leisure/retail
High level of IT proficiency
High level of commercial awareness and sales capabilities
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Yearly salary of between £25,500 - £27,000
Free and healthy meals when on duty
Grow your Career Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking
Guest Experience Day after successfully passing probation
Modern and inclusive Team Member's areas