Assistant Reception Manager

The Assistant Reception Manager in our hotel assists in managing all aspect of the Front Office, inspiring the team to consistently provide outstanding service and exceed guests' expectations.

• Assists the Reception Manager in all aspects of their duties.
• Lead by example and foster team dynamics to ensure the team remain focused on meeting guests' needs and brand standards.
• Provide input for Front Office departmental meetings and deputize in the Front of House Manager's absence.
• Assist with management of rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
• Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
• Coach, train, and support the team to provide consistently high standards while continually looking to improve.
  
  Strong leadership and motivational abilities.
• Exceptional attention to detail and drive to maintain high standards.
• Clear communicator with the ability to interact across all levels.
• Excellent organisational skills.
• Proven experience in managing, coaching, challenging and developing teams.
• Approachable and positive manner with a can do attitude.
• Ability to use initiative in challenging situations and under pressure.
• Proactive approach to problem-solving.
• A smart and professional appearance.
• Good working knowledge of Opera PMS and Microsoft Office.
• Excellent standard of English, both written and spoken.
  
  Richmond Harbour Hotel is a stylish retreat featuring 89 elegantly designed bedrooms, perfect for a luxurious getaway. The hotel boasts a state-of-the-art spa with 13 treatment rooms, offering a variety of pampering therapies.
Guests can unwind in the relaxing pool, sauna, steam room, jacuzzi, and invigorate in the cold plunge, making it an ideal spot for relaxation and rejuvenation.

Competitive salary Holiday 28 days holiday But there's more... Free meals on duty. Complimentary on-site parking is available whilst on duty. Discounted employee friends & family rates at Harbour Hotels. Food and beverage discounts. Wage stream.