Assistant Reception Manager - Birmingham
Valor Hospitality, Digbeth, Birmingham
Assistant Reception Manager - Birmingham
Salary not available. View on company website.
Valor Hospitality, Digbeth, Birmingham
- Full time
- Permanent
- Onsite working
Posted 1 day ago, 18 Oct | Get your application in today.
Closing date: Closing date not specified
job Ref: 5b59b32ce5904ac680c9e3d1ca552ddf
Full Job Description
As the Assistant Reception Manager, you and your team will be the face of our hotel, ensuring that every guest receives a warm welcome and impeccable service from check-in to check-out. Your leadership will inspire the front desk team to exceed guest expectations and uphold the highest standards of hospitality.,
- Team Leadership: Lead, train, and motivate the front desk team to deliver exceptional guest service.
- Guest Relations: Handle guest inquiries, complaints, and special requests with professionalism and empathy.
- Operational Excellence: Oversee daily front desk operations, ensuring efficient and smooth procedures.
- Reservation Management: Manage room reservations, cancellations, and modifications with accuracy.
- Financial Duties: Handle billing, invoicing, and cash management, ensuring accuracy and compliance with hotel policies.
- Communication: Liaise with other departments to ensure guest needs are met promptly and efficiently.
- Standards & Compliance: Maintain front desk policies, procedures, and standards, ensuring compliance with health and safety regulations., A calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.
- Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.
- Healthcare Cash Plan options, from just 5 per month. Supporting your hospitality career growth
- Fully funded apprenticeship programmes.
- Internal development programmes, designed to support you as you grow within your role.
- Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
Are you a hospitality enthusiast with a passion for leading teams and delivering top-notch customer service? We are seeking an energetic and experienced Assistant Reception Manager to join our team., Proven experience in a supervisory role within the hospitality industry, preferably in a hotel reception. - Strong leadership skills with the ability to inspire and manage a team effectively.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, PMS).
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations with a calm and professional demeanor.
- Flexibility to work various shifts, including weekends and holidays.
In addition to competitive rates of pay, we also offer: Exclusive discounts for you, your friends and family - Valor team member rates at our UK hotels, with rooms from just 30 B&B.
- Discounted stays for friends and family.
- 50% discount when dining in our restaurants and bars.
- Free meals while on duty, keeping you well-fuelled.
- Access to high-street discounts on a range of shops, experiences and more.
- Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
- Generous refer-a-friend bonuses, starting at 250.