Assistant Reservations Manager- Soho Farmhouse

We are seeking an experienced Assistant Reservations Manager to join our team at Soho Farmhouse (OX7 4JS). You will be responsible for managing the reservations process and operation, as well as coaching and motivating the team to deliver quality guest service and meet financial targets. The Assistant Reservations Manager oversees all reservation bookings. Including day-to-day operations, and is also an ambassador for the Soho House brand, fully embraces our ethos, supports staff, member and guest experience. Key duties of a Assistant Reservations Manager...

• Liaising with central reservations to communicate new rate plans and promotions
• Consistent communication with revenue manager and the House Manager in order to remain transparent with revenue strategy
• Continually update and review the in-house reservations systems to ensure streamlined and cohesive information
• Manage the daily operations and efficient running of the Reservations Department
• Manage Room Yielding opportunities across the financial year to ensure we make business savvy decisions to elevate our KPI's in room revenue each quarter
• Encourage continuous improvement within your team, through training and development and understanding the wider business
• Manage the daily operations and efficient running of the Reservations Department
• To demonstrate an in-depth knowledge and understanding of Hotel systems to include and not limited to Opera ORS, Opera PMS, CRM, etc
  
  A successful Assistant Reservations Manager for Soho House will ideally have 1-3years' experience in a busy high-profile venue and a natural flair for first class service in a similar role. You'll be reliable, friendly and happy to be a key part of the team that strives for success.
• Excellent interpersonal skills and ability to build relationships (internal and external)
• Strong attention to details
• Excellent customer service
• Organised and reliable
• Computer literacy within Opera, Micros and Adaco advantageous
• Full understanding of local authority requirements
  
  Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Financial Incentive based on House Performance (Quarterly)
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Soho Farmhouse... Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours' drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake's Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.