Assistant Restaurant Manager

Manager, you will support the Director of Restaurants in overseeing all aspects

of food and beverage operations, which includes, Restaurant breakfast and

dinner service, Executive Lounge, Room Service & Bar operations

and Events, if required. Your creativity, leadership, and strategic vision will

be instrumental in establishing our Food and Beverage as a premier destination

in London's vibrant dining scene.

Your role will also entail setting and reinforcing operational standards,

ensuring strict adherence to hygiene and safety regulations for the utmost

cleanliness and food safety. You'll help to build, mentor, and motivate a team

of culinary and service experts, fostering a culture of excellence and

collaboration where everyone strives for continuous improvement., Promotes The Montcalm Marble Arch to becoming a recognised

culinary destination by creating memorable guest experiences through artistry

and uncompromised passion for excellence.

Oversee daily operations of the restaurant,

executive lounge, room service and events (if required), ensuring smooth

service during all meal periods.

Assist the Director of Restaurants & Events

in managing shifts, setting schedules and ensuring adequate team coverage.

Monitor inventory levels and collaborate with

the kitchen team to ensure availability of ingredients.

Ensure F& B outlets maintain five-star

standards in terms of cleanliness, ambience and overall presentation.

Greet and engage with high profile customers,

ensuring their dining experience exceeds expectations.

Handle guest complaints and feedback

professionally, ensuring any issues are resolved swiftly and to the guest

satisfaction.

Train F&B team on luxury service standards,

attention to detail and maintaining a welcoming atmosphere.

Assist in recruiting, training and developing

F&B team to uphold the high standards of establishment.

Conduct performance reviews and provide ongoing

coaching for the team.

Motivate team to deliver exceptional customer

service consistently.

Assist in controlling costs and monitoring

F&B budgets.

Liaise with other departments to ensure

seamless service, particularly during service, special events and private

dining experiences.

Drive promotions that deliver great dining

experiences for our guests.

Ensure all credit and financial transactions

are handled in a secure manner.

Promote teamwork and quality service through

daily communication and coordination with other departments.

Ensure that all food and beverage facilities

and equipment are cleaned, vacuumed, and properly stocked according to

anticipated business volume. Notify engineering immediately of any maintenance

and repair needs.

Establish and achieve quality and guest

satisfaction goals. Respond in a courteous and prompt manner to all guest

questions, complaints and / or requests to ensure a high level of guest

satisfaction.

Solicit guest feedback to improve food and

presentation quality.

Analyse guest insights to identify and meet

customer expectations and build on guest loyalty.

Interact with guests to ensure expectations are

being met.

Ensure the security and proper storage of food

and beverage products, inventory and equipment, and replenish supplies in a

timely and efficient manner while minimising waste.

Perform other duties as assigned.

This job description is

designed to outline primary duties and conditions related to the Assistant Restaurant

Manager position at a luxury hotel. It is not an exhaustive list and additional

tasks and responsibilities may be required as directed by hotel management.

Passion for delivering exceptional culinary

service experiences to diverse clientele.

Comprehensive understanding of culinary

principles, food trends, and industry best practices, with the ability to

translate insights into innovative F&B concepts and offerings.

Strong leadership and interpersonal skills,

with the ability to inspire and motivate teams, build strong relationships, and

foster a positive work environment.

Exceptional communication and organisational

skills, with the ability to effectively multitask, prioritize workload, and

adapt to changing priorities in a fast-paced environment., A degree qualified, preferably in Hospitality.

Minimum 2 years' experience in a similar

position ideally in 5 Star property Hotel. With a track record of driving

operational excellence and delivering exceptional guest satisfaction.

Eligibility

Candidates must be authorised to live and work in the UK.

About Montcalm Collection

United by timeless style and peerless service, Montcalm Collection is

London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an

18th-century brewery, heritage headquarters and a diamond-shaped skyscraper,

each hotel reveals a different chapter in the city's story.

The hotels in the collection include a historic brewery, reimagined as a

vibrant modern hotel : Montcalm Brewery. A storied city-slicker, housed in the

former headquarters of the Royal Mail : Montcalm Royal London House. A property

with a bold new perspective at Montcalm East, part of Marriott's Autograph

Collection. And a duo of mindful hotels which set a slower pace : Inhabit,

Southwick Street and Inhabit, Queen's Gardens, both part of Design Hotels.

Our flagship hotel is on the brink of a bold new era. Its Grade

II-listed building on the cusp of Park Lane has been sensitively refreshed by

architects Holland Harvey. Interiors are being rejuvenated by Studio Mica and

Studio Est. We have added a new signature restaurant helmed by a world-famous

chef, alongside a dapper lounge and bar. Communal areas, bedrooms and suites

have all been artfully redesigned; our spa and Grand Ballroom will re-emerge as

modern icons.

Conscious, cultured, characterful, and considerate, Montcalm Marble Arch

is a five-star hotel set on a historic crescent that sits proudly at the top of

Park Lane, steps from Hyde Park and the West End, with a toe in Marylebone,

bringing a fresh, holistic hospitality approach to London luxury. The

Collaborative and empowering team dynamics.

Pathways for promotions and growth within the

brand.

Recognition and Rewards Program.

Access to an array of discounts via our

Benefits Platform.

Comprehensive training through Certified

Classroom and E-Learnings.

28 holidays annually, inclusive of 8 bank

holidays. Additional holidays post 2-year tenure.

Health incentives : Cash-back on optical,

dental, chiropractic, and physio services.

Concession on gym memberships.

Nutritious meals provided during shifts.

Complimentary dry-cleaning service for

uniforms.

Inclusive pension schemes, Flexible schedule, including

evening, weekends and bank holidays, as required by business needs.

Physical demands such as

being on the feet for long periods of time and manual handling.