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Assistant Security Manager

Harvey Nichols, Birmingham

Assistant Security Manager

Salary Not Specified

Harvey Nichols, Birmingham

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 15 Dec | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: d1cb01398fd54c0fa9581671d5d39818

Full Job Description

  • Are you an experienced Security Supervisor looking for a new role?
  • Do you have a keen eye for detail?
  • Do you love all things luxury retail?
  • If so, we want to hear from you!, As the new Security Supervisor, you will work 40 hours a week across our opening hours.
    • All your hard work, rewarded… Our colleagues are as important to us as our customers. When working with us you will be introduced to a huge variety of benefits including: -
  • Up to 40% off fashion
  • Up to 40% off hospitality, foodmarket and hampers
  • 30% off beauty and perfumery, wine and spirits
  • Clothing allowance
    • About the Role… Were looking for an enthusiastic, confident, and dedicated individual to help lead, train, and develop the security team in store. Guide and work with the team to help reduce theft, maintain a safe working environment, and keep our people safe with a smile. You'll work with various Security Systems in store and help constantly develop these systems to ensure we are working with the best information we can get. We need to do all we can to support the Security Team to minimise any losses and risks to the store.
  • To keep the team working well, communicating, and focused on the right areas of the store. Making sure we have the right people at the right times in the right places, while ensuring our teams skills are fully utilised in the right places.
  • We need a team who are always learning and developing, you'll need to help recognise who needs what training and in what areas, then work with the Retail Support Manager to best upskill and train the team.
  • At Harvey Nichols the relationships we build are massively important, so in your job role you'll need to be able to build great working relationships with everyone from the Cleaning Team and Shop Floor Assistants to the Store Management team and other site Security Teams.
  • You need to be suspicious 99% of the time, Investigate and follow-up on all reported store incidents from internal theft, suspicious activity, and external theft. You'll need to understand and know how to Review CCTV Footage, Interview staff and produce reporting (MG11 Statements) for Police as required.
  • Review store till transactions and complete Till Checks with the cash office to ensure staff are all following store procedures. Complete random Locker Checks and Staff Searches as required.
  • Gone are the days where we have to do everything by hand or manually, were constantly looking at how to use new technology to support the store and teams. As a lead in the department, you'll need to know these systems like the back of your hand, ensure that all the security equipment including CCTV, RFID, Panic Alarms, and intruder detection systems are working and regularly maintained. Keep up to date on new Technology for Security in store and roll out training to the security team as new technology is introduced.
  • We want someone who Lives and Breathes Security & Loss Prevention and can keep up to date on all current Security intelligence through establishing excellent relationships with other Harvey Nichols stores, other retailers, local police, and agencies.
    • To ensure that Security Manager and the Store Manager are kept up to date with all matter relating to security via updates. We want to know what has happened, why it happened and how were going to stop it happening in the future and what we can do to support the team with this.

  • Great communication skills
  • Customer service centric
  • Ability to work under pressure
  • Great at building working relationships
  • Has real drive and energy
  • Motivated to deliver, SIA Licence
  • Experience of having successfully managed an in house and contract security team
  • Knowledge of CCTV Systems & Security Technology
  • Ability to Investigate fully any incidents that occur in store and produce Digital Reports
  • Analytical Skills to review Till Transactions, store stock data and data intelligence

    Luxury department store, Harvey Nichols, is searching for a Security Team Supervisor to join its thriving Birmingham store. Our culture is based on inclusivity; we embrace diversity. Whoever you are, Harvey Nichols has a place for you.

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