Assistant Service Manager

The Assistant Service Manager works closely with the Service Manager and Directorate Manager to ensure robust systems are in place to achieve the delivery of the Directorate and efficient and effective day-to-day running of services. · The post holder has a primary focus on Oxford Critical Care (OCC) and supports the Service Manager and Directorate Manager to deliver key quality, performance and financial plans of the Directorate. · Working as part of the wider Directorate operational leadership team, the key responsibilities of the role include: § Ensuring all local processes are in line with Trust and National processes § Reviewing and improving data quality within the Directorate and clinical business units § Working with clinical service units to optimise and standardise administrative processes to ensure an efficient and effective patient care delivery pathway § Delivery of training to Directorate staff on processes and mechanisms for patient care documentation on Trust Electronic Patient Records (EPR) and Medirota rota management systems § Provide a patient-focused administrative service with primary focus on Oxford Critical Care and provide line management to OCC administrative staff across the John Radcliffe and Churchill sites, In conjunction with the Service Manager and Directorate Manager, the post-holder will assist and lead in the formulation and implementation of Service policies, projects and strategies through the efficient use of resources.

We are looking for a dynamic, dedicated, flexible and reliable individual who keeps patients at the centre, goes the extra mile for colleagues and wants to join a supportive team where your contributions are valued. You will demonstrate strong ability to juggle tasks and have excellent organisational and prioritisation skills to achieve results and targets whilst working collaboratively with others around you. The successful candidate will support the Service Manager and Directorate Manager to optimise the performance objectives and quality priorities of the directorate. We invite applications from a highly skilled and talented manager and leader with a strong track record of working with a MDT and experience of working in complex systems. The role requires high level of problem-solving, strong analytical capabilities and ability to work to tight deadlines. We welcome applications from individuals with a curiosity and learning mindset, who has attention to details and track record of proven people management and leadership skill.,

• Degree or equivalent professional qualification/training or experience
• Relevant management qualification or equivalent training/experience
Desirable criteria
• Completion or evidence of leadership course, Experience of working in a healthcare setting, particularly the NHS
• Experience of working with clinicians and other healthcare professionals
• Several years of first line management experience
• Experience of managing rotas to support service delivery
• Evidence of supporting improvement project
• Experience of investigating complaints
Desirable criteria
• Experience of waiting list management
• Experience working in the NHS, particularly in service-based roles, Basic financial knowledge
• How to access information from the Intranet and the Internet
• Data protection and Confidentiality
• Demonstrable management skills
Desirable criteria
• Knowledge of NHS targets particularly RTT and patient pathways, Advanced Excel Skills
• Analytical and reporting skills
• Excellent communication and interpersonal skills with ability to gain and sustain credibility with clinicians/managers
• Self-motivated and ability to prioritise and manage the on-going work of services and/or projects
• Results orientated and delivery against targets and deadlines
• Able to lead and support a team, particularly at times of pressure
• Ability to relate appropriately to various professional groups in the Trust and externally
• Flexible, positive attitude to all tasks and stakeholders
• To be able to maintain composure manage competing demands under pressure
• Good negotiating and diplomacy skills
• Excellent attention to detail
Desirable criteria
• Working as part of a Senior Management team
• Ability to perceive impact of behaviours and actions on the decisions and activity of others
• Resourceful, flexible and positive in daily approach to work including willingness to work across clinical areas in accordance with patient and service needs
• Willingness to confront difficult situations and ability to manage complex situations including conflict management, Computer literate with experience of working with the Microsoft 365 office package
• Expert use of spreadsheet (Excel) Word processor (Word) Database (Access) presentation (Power Point) and email (Outlook)
• Advanced keyboard skills
• Clinic Set ups and manipulation thereof
• Expert use of all electronic calendar functions
Desirable criteria
• Ability to undertake audits
• Advanced use of Excel including Pivot Tables
• SLAM data knowledge/understanding
• Use and knowledge of bed management
• Use and knowledge of RTT
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.