Assistant Service Manager

Mencap delivers high quality personalised support to people with a learning disability and their families. Leading dedicated teams of Support Workers.

The post available is 37.5 hours per week working over 5 days.
An exciting opportunity has arisen for an energetic and confident Assistant Service Manager to work in Newark area over 3 services in Ollerton.

They will be working alongside the Service Manager. You'll assist in people management and development across the service teams.

You will play a key role in maintaining the quality of our service delivery and ensuring that we are always improving. You will be supporting people and supporting the team with management of behaviours that can challenge, looking at ways to understand the behaviour that a person may use and develop plans that result in a better quality of life.

Training will be provided. You will be self-motivated and determined, you should have a passion for positive change and the confidence to make difficult decisions under pressure.
There will be probation period of 6 months. The post will be off rota but where required you may need to work shifts. There is an expectation to work flexibly including working early mornings, evenings and weekends.
As well as a nationally recognised training programme within the charity sector we also provide excellent career development opportunities, attractive pension scheme, competitive holiday allowance, childcare vouchers and much more!
This role will include

- To deliver high quality, outcome focussed services, in accordance with Mencap's systems and processes.
- To take ownership of key tasks, be solution focussed, and ensure the team get things done and hold them accountable.
- To manage the staff rota, effectively utilising IT systems, designated administrative support and staff team to complete routine and ad hoc administrative tasks in a timely, accurate manner.
- To be a visible, inspirational leader and role model for your staff team, demonstrating our values and communicating appropriate attitudes and behaviours at all times.
- To motivate your teams to achieve excellence, making sure people with a learning disability are at the heart of everything we do.
- To communicate effectively and honestly with staff to keep them informed, engaged and productive.
- To invest time in supporting staff to develop. Create opportunities for people to network and build effective professional working relationships.
- To recruit, develop and retain high performing staff and volunteers to build a team who are positive, motivated and love to get involved.
- To proactively develop personal resilience for yourself and your team.
- To build effective relationships with the customer, staff teams, volunteers and stakeholders.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.