Assistant Service Manager

The ASM provides the line management of a busy administrative team, comprising different roles in both clinical and non-clinical areas. This team is responsible for the provision of a high-quality administrative support service to clinical and non-clinical colleagues, and maintain efficient and smooth delivery of care to our patients., The Assistant Service Manager will play a crucial role in supporting the operational delivery of good-quality, person-centred patient care, line management of administrative teams as well as accurate data quality and data reporting within the division.

The post holder will be required to liaise with both Service Manager and clinical colleagues to support day-to-day operations, collect and submit data relating to several Trust data requirements and support the administrative team in improving Data Quality standards across the services. This includes supporting the delivery of patient access targets such as RTT.

The post holder will also provide practical support to the management team with other tasks such as assisting in the production of specialty specific service reports as directed, taking minutes as and when required and will be expected to support work in other areas of the Directorate cross covering and supporting other services if required.

The role will also include managing and resolving PALS complaints, ensuring high clinic and theatre utilisation, presenting at relevant speciality business meetings and having to have difficult conversations with patients/families when required.

We are looking for an individual with a strong operationalbackground and a patient-centred approach to improving healthcare services and making a real difference at GOSH.

Please note: You must have previous NHS experience or be currently working in an NHS organisation to be considered for this post.

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.