Assistant Service Manager - Glaucoma

An exciting opportunity has arisen within the City Road division of Moorfields Eye Hospital. We are looking to recruit an Assistant Service Manager to our Glaucoma Service.

You will be an integral member of the multidisciplinary team and will provide leadership to the administrative and clerical team for your service. You will work closely with the service manager and will be responsible for the operational management and the effective delivery of services including outpatients and admissions, ensuring compliance with national waiting time standards.

You will have the ability to work independently as well as part of a multi-disciplinary team. You will be a key member of staff and will be integral to the success of the hospital, thanks to your interactions with both clinical staff and patients. You will manage a team of outpatient supervisors and clinic coordinators, ensuring that excellent customer service is provided to our patients, and key performance indicators are met., To provide leadership to the admin and clerical team for the service to ensure that a professional, comprehensive and efficient reception and administration service to the Trust's outpatient clinics is provided.

To assist with the operational management and the effective delivery of services including outpatient and admissions, including compliance with national patient waiting times.

To promote a positive image of the Trust's outpatient services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first.

To be responsible for ensuring high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping.

To ensure adherence to the Trust's Access Policy at all times.

We are looking for a motivated, enthusiastic person who will adhere to the trust values of caring, organised, excellent and inclusive. In return we can offer training and development, a friendly working environment and high levels of work satisfaction. Alongside all this, there are excellent opportunities for progression within the Trust.

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Easy and quick transport links

A range of attractive benefits and discounts

Access to Blue Light Card and other NHS Discount Schemes

Free Pilates classes

Full support and training to develop your skills

Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.