Assistant Service Manager - Gynaecology

The post holder, working closely with the Service Manager, will be responsible for ensuring the efficient and effective delivery of patient care within their Directorate. The post-holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Service Manager, and lead designated projects to ensure key performance targets (financial, operational and clinical) are met. The post holder will provide direct support to the Service Manager (and cover during absence) in leading a team who will provide focused pathway management for long waiting patients and wider coordination of training across the whole Care Group. In collaboration with the Senior Management team and with their Clinical Director, they will ensure that administrative colleagues have clear development materials and competency packages in all key areas of data quality, including 18 week RTT, Cancer RTT and the validation of patient pathways. The post holder will also provide a senior point of contact to A&C staff, enabling patients to receive treatment in accordance with the NHS Constitution and the Health and Social Care Bill 2011. The post holder will work closely with clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates, in line with the Trust policy and standard operating procedures.,

• Assist the Service Manager, General Manager, and Gynaecology Leads with
health promotion within the programme.
• To be able to provide patients with information in an empathetic and
sympathetic way.
• To ensure, where applicable, that any changes to the administrative
processes which may impact on the clinical areas are disseminated effectively and timely to the various clinical teams.
• To support and implement changes within the administrative team as directed
by the senior management team.
• To provide patients with advice regarding the administrative processes of the
Gynaecology Service as and when required, We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment. Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted. Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview. Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates. As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black ,Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: + Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK + St Mark's Hospital: an internationally renowned specialist centre for bowel disease + Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice + Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public. Find out more about our Trust and why you should join us#WeAreLNWH Find out more about Our HEART values Find out more about our Trust Staff Benefits Our vision at London North West University Healthcare NHS Trust is to put "Quality at our HEART". Find out more about our ambitious strategy We are clear that our vision can only be achieved by our staff, who are our most valuable asset. Our vision is driven by our HEART values and behaviours which were developed together with our staff., London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at: + Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK + St Mark's Hospital: an internationally renowned specialist centre for bowel disease + Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice + Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.