Assistant Shop Manager

Bring your passion for fashion and retail experience to join our Saint Michael's Hospice retail team as an Assistant Shop Manager. Based at our Cold Bath Road Shop, you will support the Shop Manager in maintaining a top-quality sales culture, developing shop plans and enhancing the customer service experience.

Providing encouragement and support for the team of volunteers, you will help build a welcoming atmosphere and fuel a committed customer base to boost shop growth. You will be able to demonstrate a keen eye for merchandising, helping pre-loved goods find new homes. You will aim to reach key performance indicators, using your creativity to develop strategies and ways to meet them. In the absence of the Shop Manager, you will take charge of day-to-day operations - maintaining standards across all aspects of the shop, as well as budget management.

Alongside fashion retail experience and customer service skills, the successful candidate will be innovative and open to new methods for boosting sales and cutting costs. You will demonstrate great organisational and leadership skill, and ability to strengthen interpersonal relationships to empower staff while maintaining an efficient retail environment., To offer support and staff cover across North Yorkshire Hospice Care retail stores, working closely with Manager's and their teams to assist in the management of the shop to maximise financial contribution to support the work of the charity by applying entrepreneurial skills and putting the shop at the heart of the community.

2. Key Tasks

Operational

• To assist or cover for the Store Manager in the management of the day to day operation of the shop to maximise the effectiveness of the operation in line with policies and procedures.


• To support the shop team in the production, development and monitoring of the Shop Plan using measurable KPI's such as donated stock, income, footfall, and volunteer support, to achieve shop and overall retail aspirations.


• In the absence of the shop manager operate a volunteer rota to ensure sufficient, competent cover on all shifts maximising the opening times to increase footfall, donations and profit.


• To receive donated goods, arranging for collection as necessary, and prepare them for display, maintaining an attractive display to attract the highest price making use of alternative means of selling where necessary.


• To support the operation of the EPOS system and gift aid system.


Strategic


• Identify opportunities and generate new ideas to increase sales and meet and exceed shop targets.


• To take responsibility for the management of the stock and the amount of stock held at the shop. To ensure that stock is rotated regularly to promote maximum sales.


• To check for any items which are vintage or collectable or suitable for selling on an online auction site and ensure that they are appropriately valued and priced.


• To take advantage of all learning opportunities to maximise knowledge and skills in retail and management which may include attending and participating in meetings, training events and in house training.


• Collaborate with the whole Retail Team to maximise the effectiveness of the retail operation by undertaking work across all retail outlets as necessary, establishing good working relationships with the whole Fundraising team, other staff and volunteers across the hospice.


Financial


• In the absence of the Manager to be accountable for the shop takings, ensuring that correct records are maintained and provided to the Finance Team in line with procedures.


Regulatory


• To promote excellent customer relations and service, welcoming members of the public in the shop and over the telephone, achieving the highest level of customer experience and ensure that all complaints are dealt with effectively in line with policies and procedures.


• In the absence of the manager take responsibility for the maintenance, hygiene and cleanliness of the premises, reporting faults and damage promptly for action as necessary, and ensuring that the premises meet the requirements of Health and Safety regulations, trading standards and North Yorkshire Hospice Care's policies and procedures.


Management


• To work with or in the absence of the Store Manager to effectively manage the shop team ensuring 1 to 1 meetings take place, a quarterly recorded team meeting takes place, and there is a strong link to North Yorkshire Hospice Care's beliefs, work and values to the shop team and the local community.


• To provide support to the volunteer team in particular with sorting, pricing and identifying appropriate methods of recycling items. To ensure that the maximum value for donated item is achieved by restricting recycling to items which are not suitable for sale at any other shop, and by arranging the transfer of saleable times to other shops.


The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

Key results/objectives/measures of success


• Achievement of donated sales budgets



• Achievement of Gift Aid income budgets


Overarching responsibilities


• The ability to travel across all North Yorkshire Hospice Care sites.


· To embed the values of the organisation into your working practices evidencing this regularly and ensuring this remains a priority.

• To live out our values, which drive all that we do, in the context of your everyday work following our behaviour framework.



• To work in accordance, and fully comply, with our organisational policies and procedures.



• To carry out all duties in accordance with the law, regulations, organisational frameworks, recognised professional guidelines and the have a commitment to FREDIE, integration and collective decision making.


The above is indicative of the current responsibilities of the post which may change from time to time in consultation with the post holder in line with the service need.

Throughout your time with us we will conduct ongoing employment checks and performance reviews relevant to your role, for example professional registration checks, DBS, appraisals, and regular contact meetings.


• Terms and Conditions


Reports to: Shop Manager

Responsible for: Volunteers

Hours: 15 hours, 5. Basic IT skills to include using Microsoft office and EPOS, 8. Promote and sustain a responsible attitude towards diversity and inclusion within North Yorkshire Hospice Care

1. Good level of Education

D

A,I

Experience
1. Experience of Charity, fashion or general retail., 2. Experience of working to sales targets and demonstratable experience of achieving and exceeding sales targets., 2. Good Communication skills, 3. Good interpersonal skills, 9. Skills in coaching, training and developing, 10. Skills in visual merchandising, 6. Ability to work collaboratively, 9. Ability to manage physical aspects associated with the role, 10. Clean driving licence and able and willing to travel between stores, 11. Demonstrate a commitment to North Yorkshire Hospice Care's aims and objectives through its core values and behaviours

North Yorkshire Hospice Care is clear about who we are, what we do and why we do it. It is our vision; mission and values that underpin this understanding and all three of these areas continue to evolve as we develop in response to the changing world around us.

We have re-examined our values with our stakeholders seeking to define a sense of who we are today. The result? A set of 10 values/behaviours that crystallize this thinking and act as a yardstick for our thinking and actions.

This shared set of values helps guide our decisions, actions and behaviours and is at the core of our collective aspiration to live in a community where everyone gets the care they need to live their last years, months and days with respect and dignity.

NB: This list is not exclusive or exhaustive but captures those values/behaviours currently at the top of our agenda.


• 35 days holiday per year (including Bank Holidays, pro-rata)


• Comprehensive Induction Programme


• Refer a friend bonus scheme


• Pension Scheme with an employer contribution of 8%


• Lifestyle discounts and savings


• Cycle to work scheme


• Employee Assistance Programme


• Access to staff support


• Free group life assurance


• Free DBS check


• Free car parking at Crimple House location.


Herriot Hospice Homecare, Just 'B' and Saint Michael's Hospice make up registered charity North Yorkshire Hospice Care. You'll be joining an organisation that is driven, caring, and responsive and you will be playing an important role in enabling us to provide our highly valued services to people across North Yorkshire and beyond.

At North Yorkshire Hospice Care we believe that children, young people and adults should never experience abuse of any kind. Every member of our organisation has a responsibility to promote the welfare of all who encounter our services. We aim to keep people safe and to operate our services in a way that protects them; to make reporting concerns as easy as possible and respond quickly; to listen to all worries and work in partnership with individuals and agencies. All our staff and volunteers receive annual training on both adults and children/young people's safeguarding. This impacts our recruitment processes and we have adopted a number of safer recruitment practices, which our HR and People team can talk through with you.

We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population. All appointments are subject to satisfactory pre-employment checks being obtained including but not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. Costs of pre-employment checks will be met by the organisation.

North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just 'B', Saint Michael's Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).