Assistant Shop Manager

We are recruiting for an Assistant Shop Manager to join a busy and creative team in Ealing. You will join an exciting new team of 3 and collaborate to build a group of volunteers from all walks of life, raising money to fund Crisis' work ending homelessness. We are bold with a culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team's effectiveness. Your voice will count!

Ealing is one of our newest shops to open and will have an amazing range of high street and streetwear donations; processing, pricing and displaying a large volume of stock will be a big part of this role. The team will also develop a vibrant events programme, of craft workshops, art exhibitions, fashion collabs and more!

We also work closely with local artists and universities. We'd love you to bring your own ideas, along with your experience of fashion, retail and current trends, to this role. You will have opportunities to build your own skills and career progression through training and development - many of our shop managers were promoted internally. Ensuring our recruitment practices are as equitable as possible is our number one priority so we are looking for someone who advocates for others and challenges injustice.

This is a permanent role. You will be primarily based in the Ealing shop, but you may be required to travel to other shops within London 1 & 2 on a short-term basis., Please note we're not responsible for the content of job ads, as they're posted by the recruiter. We'll aim to resolve the reported issue and we'll use your feedback to improve the quality of our ads.

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be keen to build your people management skills including working with Crisis members. We are particularly interested in meeting candidates with an interest or background in visual merchandising, although this is not essential. You will be committed to Crisis's values and mission to end homelessness.

You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

We are recruiting for an Assistant Shop Manager to join our Ealing shop in West London, opening soon. This is a fantastic opportunity to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis' work ending homelessness.

Hours: 40 per week, five days over a seven-day rota

Location: Based at Shop from Crisis Ealing, Ealing Broadway, 5 The Mall, W5 2PJ

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.


• Pension scheme with an employer contribution of 8.5%


• 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.


• Enhanced maternity, paternity, shared parental, and adoption pay.


• Flexible working around the core hours 10am-4pm


• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)


Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.