Assistant Shop Manager

In this role, you'll support the Shop Manager in providing a high-quality retail experience, striving to meet performance targets, deliver exceptional customer care, and maintain an inviting shop layout. You'll help drive customer loyalty and uphold the Rainbows Hospices professional presence on the high street. Hours of Work: 15 hours per week, scheduled as part of a 10-day rota, including weekend shifts.

• Previous experience in a retail environment
• Excellent customer service skills with the ability to implement agreed standards of service in the store
• The ability to recruit, train and motivate volunteers
• Able to work to strict financial guidelines
• Good administrative and organisational skills with the ability to monitor and analyse shop statistics.
• Awareness and understanding of Health & Safety in the workplace and ability to identify potential risks.
• Effective communication skills verbal & written
• Excellent interpersonal skills
• Self-motivated and able to work independently but flexibly as part of a team
• Good problem solving & decision making skills
• Desirable
• Experience of supervising or managing staff
• Experience working in a charity store.
• Experience of working with and supporting volunteers
• Working knowledge of Risk Assessments
• Person Specification Experience Essential
• Previous experience in a retail environment
• Excellent customer service skills with the ability to implement agreed standards of service in the store
• The ability to recruit, train and motivate volunteers
• Able to work to strict financial guidelines
• Good administrative and organisational skills with the ability to monitor and analyse shop statistics.
• Awareness and understanding of Health & Safety in the workplace and ability to identify potential risks.
• Effective communication skills verbal & written
• Excellent interpersonal skills
• Self-motivated and able to work independently but flexibly as part of a team
• Good problem solving & decision making skills
• Desirable
• Experience of supervising or managing staff
• Experience working in a charity store.
• Experience of working with and supporting volunteers
• Working knowledge of Risk Assessments
• Disclosure and Barring Service Check