Assistant Store Manager - Home & Fashion

We're looking for 2 Assistant Store Managers to join our home store team in Newcastle Under Lyme so we could be the perfect match! What does this role involve: As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:

• Ensuring highest standard of customer service
• Achieving targets
• Maintaining a high standard of visual merchandising
• Maximising sales through physical and digital channels
• Supporting with the recruitment and development of volunteers
• Achieving expectations within campaign activities
• Working with the manager to generate stock
This is a full time 37.5 hours per week position on a permanent contract. Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams towork weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.


• Experience in a customer facing role
• Supervisory experience
• Commercially driven to encourage new ideas
• Inclusive approach to developing teams
• Passion for delivering exceptional customer service and achieving the highest retail standards
• Results driven but with a recognition of right result, right way.
  
  At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever - because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
• 38 days annual leave (with the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Wagestream - claim early access to your wages as you earn them
• Enhanced family policies (maternity, paternity and adoption leave)
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discount options for gym membership
• Discounts with a range of retailers