Assistant Team Administrator

An exciting opportunity has arisen for an enthusiastic assistant team Administrator to join the PAMHS Department at Great Ormond Street Hospital for Children NHS Trust.The successful candidate will providing excellent patient experience in all areas and be the first point of contact to patients, families and carers by extending the warmest of welcomes.The role is fast-paced and the variety of tasks makes it incredibly interesting !You will work closely with your admin colleagues; to support PAMHS multidisciplinary team.Previous patient interaction or customer service experience is essential.The successful candidate must demonstrate good computer literacy skills and be confident and competent in sending emails, using patient/customer information databases and be clear in all forms of communication.This is a Mon - Fri, full-time posting and the candidate will be required to work onsite only., Covering the department reception, including welcoming patients and families, co-ordinating room booking arrangements and handling calls for the department. The post holder will provide reception duties to enable our teams to deliver effective services to our patients. Other duties include:

• To deal with first line enquiries from patients, parents/relatives/carers and staff.
• To provide a responsive reception service for patients, parents/relatives/carers, visitors and staff promoting a welcoming atmosphere.
• To support with travel reimbursement forms.
• To be responsible for the effective, accurate and timely management of the electronic patient record system (Epic), specifically patient information, booking, and clinic outcome recording.
• To manage follow-up appointment letters.
  
  GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.
We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed. We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members. We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion. We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women's staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust's mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.