Associate, Customer Experience, German Speaking
Restoration Hardware, Reading
Associate, Customer Experience, German Speaking
Salary Not Specified
Restoration Hardware, Reading
- Full time
- Permanent
- Onsite working
Posted today, 4 Oct | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 6a85e47dd5134d88bfb8f4925100a60b
Full Job Description
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Represent the RH brand through polished communication, personal appearance and professionalism
- Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
- Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded
- Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
- Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
- Qualify and educate potential design customers on services offered by RH Interior Design
1+ years of experience in Customer Service, high-end furniture and luxury retail preferred - Poise and confidence to interact with high-end customers while maintaining confidentiality
- Fluency in German, written and verbal
- People and relationship-driven
- Driven to deliver first-class service and exceed customer expectations
- Ability to recognize and respond to multiple priorities
- Exceptional analytical, problem-solving and decision-making skills
- Strategic, highly organized and results-oriented
- Excellent verbal and written communication skills
- Commitment to Quality with exceptional attention to detail
- Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
- Willingness to work a flexible schedule, including evenings, weekends and holidays PHYSICAL REQUIREMENTS
- Ability to travel to the nearest gallery as needed