Associate Directory, Programme Delivery

The Programme Manager/Director will play a leadership role in driving the successful delivery of a technical programme within the Personal Lines Insurance domain, with a particular focus on Consumer Duty, General Insurance Pricing Practices, and PROD 4. This role will encompass all phases of programme delivery from requirements gathering through to execution, with a key focus on onboarding third-party suppliers and establishing governance across complex supply chains. The successful candidate will engage with a wide range of stakeholders, including senior leadership, and mentor colleagues across the business. The Requirements

• Direct the end-to-end technical programme delivery including requirements gathering (functional and non-functional), planning, and execution.
• Develop and manage relationships with third-party technology and service suppliers, orchestrating a value chain and supply network.
• Establish and oversee governance models for complex supply chains involving multiple internal and external stakeholders.
• Develop pioneering thinking and liaise with the technology practice, both in GB and globally, to develop insurance solutions tailored to clients' needs.
• Mentor and support colleagues, fostering professional development and encouraging best practices.
• Set and manage programme budgets, ensuring effective cost control measures.
• Collaborate with the GB Affinity team and broader internal networks to deliver client excellence and best practices.
• Provide high-level problem-solving and ensure programme alignment with business goals.
• Engage with senior management, up to Board level, providing regular updates on programme progress and strategy.
• Demonstrate excellence in all aspects of programme management, ensuring timely delivery and high-quality outcomes.
  
  Deep experience in Personal Lines Insurance, with specific knowledge of Consumer Duty, General Insurance Pricing Practices, and PROD 4.
• Proven experience in technical programme delivery, with expertise in both functional and non-functional requirements gathering.
• Extensive experience onboarding and managing third-party suppliers in a complex ecosystem.
• Strong capability in establishing governance structures for multi-stakeholder, supply chain-driven projects.
• Ability to work closely with technology practices to deliver innovative insurance solutions.
• Experience in managing programme budgets and controlling costs effectively.
• Excellent problem-solving abilities and the capacity to engage with senior colleagues, including the Board.
• A track record of mentoring and developing colleagues across different business units.
• Knowledge of commercial lines is desirable but not essential.
The Requirements
• Deep experience in Personal Lines Insurance, with specific knowledge of Consumer Duty, General Insurance Pricing Practices, and PROD 4.
• Proven experience in technical programme delivery, with expertise in both functional and non-functional requirements gathering.
• Extensive experience onboarding and managing third-party suppliers in a complex ecosystem.
• Strong capability in establishing governance structures for multi-stakeholder, supply chain-driven projects.
• Ability to work closely with technology practices to deliver innovative insurance solutions.
• Experience in managing programme budgets and controlling costs effectively.
• Excellent problem-solving abilities and the capacity to engage with senior colleagues, including the Board.
• A track record of mentoring and developing colleagues across different business units.
• Knowledge of commercial lines is desirable but not essential.
  
  At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.