Associate IT Service Manager

Are you looking for an opportunity to be part of a team delivering real value to DWP colleagues and citizens? Do you want to solve complex problems that impact the most vulnerable citizens? As an Associate IT Service Manager, you are responsible for implementation and improvement of service management. Working as part of a team to undertake a range of standard service management activities, e.g. resolving incidents, problem management, and responding to queries addressing all aspects of the Products and Services including reference to the application of correct policies and processes. As an Associate IT Service Manager, you will:

• Provide a single view on service performance for key stakeholders.
• Provide IT business support and make sure that Products and Services deliver the best value for money in meeting business and user requirements. There are a number of new Digital services being on-boarded where the team support is vital, to ensure effective and efficient use in Operations.
• Use your analytical and problem-solving skills, to ensure effective management of issues raised.
• Have an ability to work in a disciplined environment, under pressure to meet challenging objectives and timescales.
Service Managers collaborate with Service Management and Operations teams to ensure service delivery to agreed performance targets in a cost effective and timely manner.