Associate M365 Engineer

We're looking for an Associate M365 Engineer to join our Collaboration & Automation team in Manchester. We'll look to you to support our cloud collaboration platforms (e.g. Microsoft 365) and make sure the associated tools are deployed, configured, and managed effectively. As an Associate M365 Engineer at Co-op you'll work with colleagues across our wider Digital Technology & Data (DT&D) team; using your expertise in collaboration service tooling to increase efficiency, optimise the use of collaboration tools, delivery change and resolve any technical issues. In this role you'll work in a hybrid way, working against agile methodologies - splitting your time between home and the office (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy). What you'll do

• Provide guidance and technical support for the deployment, configuration, and management of cloud services
• Support the planning, implementation, and maintenance of Microsoft 365 environments (e.g. Teams, SharePoint, OneDrive, and Exchange Online)
• Work closely with colleagues across DT&D to understand their collaboration needs
• Identify and explore continuous improvement opportunities; closely monitoring service health, usage, and compliance
• Create technical documents/solutions to help colleagues adopt changes to collaboration services
• Work closely with technology suppliers to drive service improvements/initiatives
• Contribute to the technical delivery of projects; planning, testing, and rolling-out solutions that meet our service delivery and security standards
  
  Experience in an IT Support or System Administration role
• Experience in the delivery and implementation of Microsoft 365 collaboration services
• A good understanding of email gateway security and domain name system services
• A basic understanding of networking, security, and cloud computing principles
• Good communication and relationship-building skills, with the ability to translate technical language to a non-technical audience
  
  At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

If you've got the skills and experience we're looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You'll also get:
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Grocery Aid - 24/7 access to a range of emotional, financial, and practical support services for you and your family