Associate Operations Coordinator

C.H. Robinson is seeking an Associate Operation Coordinator to join our Manchester team and play a key role in supporting our logistics operations. In this role, you will maintain contact with clients, build strong relationships, and ensure quality and efficiency in tasks such as creating orders, scheduling appointments, tracking shipments, and invoicing. You'll monitor task boards, respond to customer and carrier requests, and validate load data to meet company and client standards. This is a fantastic opportunity to gain hands-on experience in the logistics industry while contributing to a dynamic and collaborative team., The duties and responsibilities of this position consists of, but are not limited to, the following:

• Track and monitor shipments, keeping clients informed about any issues or delays
• Maintain accurate load data in systems, ensuring compliance with company and customer standards
• Coordinate customs documentation and resolve related issues promptly
• Communicate with customers and carriers to address requests and ensure satisfaction
• Schedule appointments and oversee shipment progress through tracking and tracing
• Monitor task boards and email accounts to respond to inquiries efficiently
• Document events using SOP knowledge and escalate issues when necessary
• Support overall logistics operations while prioritizing quality and client relationships
  
  Required:
• High school diploma
• Previous customer service experience or experience in the logistics field
• Knowledge about customs
• Effective communication, prioritization, and time management abilities
• Demonstrated communication, prioritization, and time management skills
• Ability to act quickly and adapt in a dynamic environment
• Strong problem-solving skills
• Open to learning and developing new skills
• Basic proficiency in Excel and Outlook
Preferred:
• Experience with TMS systems is a plus
• Knowledge about customs
• Previous customer service experience in a call center or similar environment
  
  C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200. We've been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses., As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World's Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes' Best Employers for Diversity and one of America's Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .
  
  Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms
• Flexible work arrangements to support a healthy work-life balance (2 days of work remotely after a trial period)
• Comprehensive benefits: competitive salary and performance-based bonuses, Life Insurance, Healthcare Plan