Assurance Data Technician - Waste Water Networks

Working as a Waste Assurance Technician in the Waste Network department is a crucial role in our business. Working in our Waste Network to ensure incidents are correctly assigned according to available information. You will also be responsible for continuously driving improvements in the waste assurance team and provide first line assurance on the feedback from our contract partners. We will look for you to support the Performance and Operational decision making with the provision of timely assured data. Your key accountabilities in helping us will be:

• To use all available evidence to investigate reported incidents and ensure they are classified correctly with sufficient supporting evidence.
• To produce management information when required to help identify issues and drive performance improvement
• To make all necessary changes on all systems to ensure the data is correct across multiple platforms
• To identify pockets of great and poor quality on feedback and use this to drive improvement
• To work as a team to ensure all required checks are completed to SLA's and quarterly deadlines
• To be an expert point of contact for advice on incident classification
  
  You'll ideally have excellent attention to detail and competency in using Microsoft Office products such as Excel, word etc and having worked with SAP CRM and ECC would be advantageous.
Having an understanding of Sewerage Operational Processes would be beneficial and an understanding of regulatory reporting requirements for sewer flooding incidents would be desirable. A major part of this role is investigative, piecing together data, audiovisual and written evidence to determine the correct classification and outcome for our customers. The right skills and experience are important. But if you have the right character, positivity, and a caring attitude we want to talk to you too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involved. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

24 hours a day, 365 days a year we serve 4.8 million households and business across the heart of the UK. Each cuppa drank and every toilet flushed is only possible because of the 6,500 brilliant team members working across our patch. We welcome people from all walks of life and celebrate individuality. We know diverse minds, experiences and backgrounds help us to learn and better serve our customers and the communities where they live. If you want to do more because you care, we'd love to talk to you. There really is something for everyone here.

Working here isn't just a job. You can build a career at Severn Trent, and we'll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we'll also help you play your part in looking after the environment and the communities where we live. With that in mind, here are just some of our favourite's perks that you'll get being part of the Seven Trent family:
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,250 per annum based on company performance)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our 'Academy'
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year