ATE Claims Handler

An entry-level and developmental role, the ATE Claims Handler is responsible for providing excellent customer service by corresponding with ARAG's solicitor clients and efficiently processing low-level claims under direct supervision. In doing so, the ATE Claims Handler will support the wider ATE Claims operation, escalating higher level claims to Senior and Technical colleagues whilst also providing support throughout the life of the claim.Your tasks

• Claims Processing & Administration assessing all claims in line with stipulated procedures & authority limits and processing claims by inputting pre-approved and approved claim details into our policy management system. Hardcopy administration (e.g. scanning) and other allocated tasks.
• Customer Service responding promptly & efficiently to customers and ensuring that all basic enquiries are answered using various communication methods/systems. Referring more complex or decision orientated requests to the appropriate team member or department.
• Claims Referral & Support referring/escalating higher level and more complex claims to Senior Claims Handlers or the ATE Technical Claims Specialists. Providing support to senior colleagues throughout the claim life cycle.
• Communication work effectively with all members of the CMU and other stakeholders to the claim to ensure claims and associated administration duties are processed without undue delay.
• Compliance carry out all tasks in line with stipulated processes, procedures & authority limits.
• Learning & Development take responsibility for own learning needs & objectives. Work closely with colleagues to progress knowledge & skills base
  
  Good level of education (min. 5 GCSE Grade C+) upwards ideally with 6+ months of relevant experience. Good working knowledge of MS Office applications. Good numeracy & literacy skills. Law Graduate or equivalent Knowledge or experience of ATE insurance and or previous work within the legal industry
  
  Fair and competitive basic salary
• Pension Generous pension scheme with additional "matching" option