Audio Visual Service Account Manager

Salary not available. View on company website.

proAV Limited, Runnymede

Full time
Permanent
Onsite working

Posted today, 22 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 6dd36c9b245d47d18d7241f8cc737d5b

proAV Limited

Full Job Description

To prepare and issue maintenance contracts and support proposals
To assist in the preparation of Service tender returns
To attend any post tender interviews in support of the Projects Sales Teams
To account manage named Service accounts to ensure all Service activities are carried out to the clients satisfaction to ensure renewal of the Service Contract
Attendance at regular Account Management meetings as required
Minuting of Service meetings and implementation of any Service actions that may arise
Ongoing Service development of Service accounts
Problem resolution on all contracts as required
To be a first point of Service escalation in the circumstances where clients are unhappy with contracted Services being delivered
Full coordination with Service Operations teams and Customer Service Agents
Preparation and delivery of monthly Service reports
To ensure all Services are being delivered in line with those contracted
To be fully conversant with the Service Catalogue and to be able to sell all Services confidently into current and new Service accounts
To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tender
To take opportunities from initial contact to negotiating and closing the sale
To become fully conversant with proAV service offerings and be able to sell these effectively into new accounts
To identify, develop and work with strategic partners to assist in the growth of the business
Generate single and multi-year support contracts
Identification any potential AV and videoconferencing project opportunities (although these will be progressed by a different team)

proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.