Audiology Assistant (Chester le Street)

Our Audiology Assistants are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our Store Managers & Audiologists. Reporting into the Store Manager, you will be fully trained & responsible for:

• Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit
• Assist the Audiologist with annual aftercare appointments, service calls and Initial test light
• Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers
• Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with minimal supervision.
• Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue
• Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly [but not exclusively] visual merchandising, promotional campaigns and general appearance/cleanliness.
  
  If you share our passion for Hearing Care, clinical excellence, and superior customer service, then we have rewarding careers to challenge and develop your skills., Currently working in a Customer Care Coordinator Role or experienced in either customer service, sales, or a healthcare environment
• Self-disciplined with the ability to manage some study time alongside work
• Willing to travel to training sessions & with a full clean driving license
• Willing to work across multiple locations
• Excellent standard of English and Computer Literacy
If you have experience with internal databases/appointment booking systems or, working in the hearing care industry - that would be great!