Audiology Receptionist / Administrator

You will be required to work at both of our sites at St Peters Centre in Burnley and Royal Blackburn Hospital.
To undertake this role you will need to have a positive and pro-active approach to work, with a strong desire to deliver this highest standard of customer service to our patients in a very busy environment.
You will also need to be a good team member, use your initiative, be methodical and have excellent communication skills, as you will be liaising with people of all disciplines across the trust
This post is full time.
Monday-Thursday 9-5pm
Fridays - 8:30-4:30pm, Main duties consist of being the first point of contact for the service via our Reception areas. This will include both meeting and greeting patients accessing the service for their appointments and via the telephone, as well as liaising with a range of multi-disciplinary professionals.
You will be required to manage a busy telephone system and input/process referrals that are sent into the service. You will also be required to provide admin support to other areas of the service and action any administrative tasks that are sent in daily to the Audiology mailboxes.
Team work and flexibility are essential to this role. This role requires cross site working with additional cover for sickness/annual leave when required.
The post holder will work within both Paediatric and Adult Audiology., + Provide an efficient and courteous link with colleagues, clients, parents, and other professionals within the service using appropriate communication skills where there are barriers including contact with service users who have hearing impairment.
+ To input new referrals onto the IT system.
+ Fill clinic cancellations.
+ Ensure all incoming/outgoing mail is dealt with appropriately and efficiently.
+ Deal with incoming telephone calls ensuring queries are dealt with quickly and accurately and provide an efficient message taking service for Audiology and Hearing Therapy.
+ Undertake a range of general office duties including, filing, and photocopying, verbally contacting patients where possible prior to their appointment to help manage failure to attend appointments.
+ Receiving/receipting patient ear moulds.
+ Distribution of clinic letters via email and post.
+ Distribution of patient appointment letters.
+ Booking appointments and maintaining appointment opt in spreadsheet/system.
Dear Potential Applicant,
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
+ Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
+ This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
+ Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
+ Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £42.90 and for a Standard Disclosure £22.90 which includes a small handling fee.
This cost is not applicable for a Volunteer post

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Our Audiology team work across 4 sites (Royal Blackburn, St Peters Centre, Accrington Victoria and Barbara Castle Way) Our administrative teams work at St Peters Centre and at Royal Blackburn. We are a close knit unit with a great team of both administration and clinical staff who work together and support each other to provide a great service for our patients.
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across east Lancashire.
We are commited to helping our staff balance their work and home lives and ensure that they feel supported, valued and appreciated. Some of the benefits of working for us include:
+ Access to the NHS pension scheme
+ A generous annual leave entitlement
+ Access to car lease and health and wellbeing services