Audiology School Screen Admin Clerk

The post will be based in the Audiology Department itself and as such, will be patient facing.
The post holder will be responsible for facilitating the school screening programme, which includes, but not limited to, logging referrals, booking appointments and liaising directly with patients to help with their queries.
The role will also include responsibility for the day to day administrative support to the Audiology Service and will involve a range of administrative and clerical duties. Including, but not limited to cashing up clinics, managing the email inboxes, distribution of post, scanning, ordering of goods, letter folding and uploading information onto our Patient Access System (Meditech.), COMMUNICATION SKILLS:
+ Deal effectively and efficiently with any enquiries (telephone or face to face) from clinical and non-clinical staff within the Trust in a professional manner.
+ Deal with routine enquiries from parents/carers/general public (telephone or face to face) in a professional, polite and confidential manner, referring to appropriate person/department regarding any enquiries outside of the post holder's remit.
+ Liaise with clinicians in a timely and professional manner in relation to patient queries.
+ Attend and contribute to departmental meetings, team briefs etc.
ANALYSIS AND JUDGEMENT SKILLS:
+ To use own initiative within the remit of the post.
+ Ensure accurate and appropriate action is taken with regards to all clinical correspondence.
PLANNING & ORGANISATIONAL SKILLS:
+ Plan, organise and prioritise own tasks, ensuring work is completed within locally agreed timescales.
+ Ensure all incoming and outgoing correspondence is dealt with in a timely manner, including appropriate action to deal with all new referrals within locally agreed timescale and posting, sorting and distribution of clinical correspondence.
+ Maintain departmental filing system (electronically) to ensure easy retrieval of all documentation.
PHYSICAL SKILLS & DEXTERITY
+ The post holder will be required to have frequent periods of sitting and standing.
+ The post holder will be required to have frequent use of a VDU screen for data entry.
+ The post holder may be required to handle and move heavy objects, e.g. case notes, stationery boxes etc.
+ The post holder will require good keyboard skills.
PATIENT CARE:
+ Deal with all enquiries from patients/parents/carers in a confidential and sensitive nature.
+ Liaise with internal/external agencies as and when required to ensure the best possible patient experience, for example booking transport, interpreters, etc.
POLICY & SERVICE DEVELOPMENT:
+ To comply with all Trust and local departmental policies and procedures.
+ To be responsible for the general housekeeping of own work area, as well as departmental common areas, reporting any faulty or broken equipment and adhering to the Trust Risk Management Strategy.
+ Undergo all statutory/mandatory training as and when required.
+ To take reasonable care for the health and safety of oneself, as well as others.
+ Adhere to Trust risk management policies to ensure a safe working environment.
+ The post holder is required to comply with the Trust policies on infection prevention and control, bringing any deficiencies to the attention of the Line Manager.
RESPONSIBILITY FOR FINANCIAL & OTHER RESOURCES:
+ To raise orders for equipment and consumables and maintain adequate supplies within the department using the Trust procurement system.
HUMAN RESOURCES & TRAINING:
+ Undergo continuous professional development as identified in personal development plan/review, in conjunction with the Knowledge & Skills Framework (KSF) outline for this post.
IT OR OTHER INFORMATION SYSTEMS/RECORD KEEPING:
+ To use Microsoft Word/Excel/ PowerPoint etc. to produce reports and other information to a high standard.
+ To undertake photocopying and filing of paper and electronic filing. Producing related resources for service users and distributing as appropriate
+ Ensure all information on the Patient Administration System is updated and accurate, in line with the Trust Data Quality Policy and liaise with colleagues as required, ensuring any necessary changes are actioned.
+ Ensure any other patient identifiable information (other than that stored on the Patient Administration System) is stored and used in line with the Trust's Information Governance Policy.
RESEARCH & AUDIT:
+ To assist with any administrative audit requirements in line with the duties of the post.
We reserve the right to close vacancies without notice when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.
Please ensure you check the email account from which you apply regularly as we will contact you using this regarding your application. All candidates will be notified via email whether or not they have been shortlisted.
Alder Hey Children's NHS Foundation Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are committed to creating a well-managed, flexible working environment that supports staff and promotes their welfare and development. We actively promote equality and diversity and operate a Zero Tolerance policy to aggression, violence, bullying and harassment.
Please declare within the supporting information if artificial intelligence (AI) has been used in your application.

Alder Hey Children's NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients' homes by holding local clinics at locations from Cumbria to Shropshire, in Wales and the Isle of Man. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site., As one of Europe's biggest and busiest children's hospitals, at Alder Hey Children's NHS Foundation Trust, we treat everything from common illnesses to highly complex and specialist conditions. In addition to our main hospital site, we offer paediatric services at a number of community sites and hold local clinics across Merseyside, Cumbria, Shropshire, Wales and the Isle of Man. We also provide specialist inpatient care for children with complex mental health needs in our recently relocated and newly opened state of the art facility.
Alder Hey has a thriving research portfolio and leads research into children's medicines, infection, inflammation and oncology. We are becoming recognised as one of the world's leaders in children's healthcare and research. We contribute to public health, lead cutting-edge research and teach the next generation of children's specialists. Alongside this is our Innovation Hub, a dedicated space where clinicians and industries can come together to create new products and technologies.
We know that a children's hospital is different and that our job is more than just treating an illness. To us, every child is an individual. As well as giving them the very best care, we set out to make them feel happy, safe and confident as they play, learn and grow. At Alder Hey we are here to look after a child and their family and that includes mums, dads, brothers and sisters.

We currently have more than 4,000 staff working across our community and hospital sites. We're also a teaching and training hospital providing education and training to around 540 medical and over 500 nursing and allied health professional students each year.
As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.
You can expect a warm welcome at Alder Hey Childrens NHS Foundation Trust, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:
+ Great flexible working opportunities
+ Lease car scheme and Home Electronics Scheme
+ Generous annual leave and pension scheme
+ Extensive staff health and well-being programmes