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Automation Chapter Lead (CRM / D365)

Metro Bank

Automation Chapter Lead (CRM / D365)

Salary Not Specified

Metro Bank, Holborn, Camden

  • Full time
  • Permanent
  • Remote working

Posted today, 19 Sep | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 3f8475d7bcc64c088ee95e3934f64d74

Full Job Description

  • Collaborate with the architectural community and SMEs to select the appropriate technology capabilities and components to form a process automation with focus on Power Platform/Dynamics 365 CE/Azure offering that focuses on customer experience


  • Assist in engineering, designing, building the features that customer value using their knowledge to assist and lead the team in excellence, in particular ensuring CRM requirements are fulfilled


  • Setting and defining standards, guardrails and best practices for technology platforms and applications which are part of the chapter and communicating to the chapter and wider engineering colleagues


  • Establish ongoing technical vision and roadmaps for the chapter and provide advice and examples of how to design and build against this vision


  • Identify risk throughout the design and development lifecycle


  • Maintain tech debt register and ensure engagement with Feature Teams to allocate a minimum of 20% capacity to fixing tech debt and enablers for the applications you own


  • Lead, nurture, and support cross-functional teams and deliver effective cross-disciplinary collaboration throughout the development lifecycle, ensuring alignment with business priorities


  • Supplier Management and collaboration with application vendors to ensure alignment of internal systems with vendor roadmaps and technology changes via regular catch ups


    • And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

    What you will need:

  • Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

    Excellent technical knowledge of Power Platform (Power Apps, Power Automate, Power Automate RPA, Dynamics 365 CRM), Camunda BPM, other automation applications


  • Knowledge of document management systems such as DocuSign, Adobe Acrobat e signatures etc


  • A strong software engineering background combined with expertise in agile ways of working


  • Experience managing 3^rd party vendors


  • Experience of Continuous Integration using Jira, Confluence, SonarQube and Azure DevOps


  • Proven track record and passion to lead and mentor engineers within a team, driving a collaborative multi-cultural environment

    We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!


  • We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).


  • We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.