Automation Process Controller (Nights)
Lineage Logistics Holding LLC
Automation Process Controller (Nights)
£32549
Lineage Logistics Holding LLC, Peterborough
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 5 Sep | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 1f26a0ef7cc244ca9e4369715d64b5f5
Full Job Description
- Take an active role in investigating stock queries and discrepancies influenced by internal requests and customer queries
- Support in systemically ensuring the smooth flow of stock inbound and outbound to our Coldstore
- Manage and maintain Automation and WMS systems
- Monitor and report system performance
- Liaise with the engineering team to rectify faults
- Action and monitor the site shared inbox, ensuring email queries are answered in an appropriate time frame
- Provide excellent Customer Service to our numerous customers through email and by phone
- Maintain commitment and positive relationship with customers
- Provide data to customers to improve performance and support in ensuring the site meet KPIs
- Manage the NCR process, ensuring customers are informed of any discrepancies
- Set pick up's/delivery appointments based on service and schedule requirements
- Interface with customer base to facilitate problem resolution and improvement opportunities
- Ensure carrier/customer accessorial costs are communicated timely
Professional customer services and organisation skills - Strong eye for attention to detail
- Excellent verbal and written communication skills
- Self-motivated, team player with the ability to use own initiative.
- Administration skills - Knowledge on warehouse system software
- Good numeracy and literacy skills
- PC Literate including MS
- Experience of customer care in shipping and transportation essential
- Experience of working with WMS (warehouse management systems) - is a bonus but not essential
At Lineage Logistics, helping to feed the world is more than a job - it's a purpose we live every day. - Opportunity to develop a career
- Free onsite car park
- 6.3 weeks annual holiday plus, the opportunity to earn additional holidays each year up to an extra week after 5 years
- Protective equipment while at work to protect your safety
- Social environment with a team who like to support each other to achieve goals, with recognition schemes, site events such as barbecues and shared spaces to enjoy lunch and rest breaks together
- Support your emotional well-being with access to a 24/7 employee assistance phone line offering confidential free counselling and advice, As a Lineage team member, we aim to provide everything you and your family need to thrive. That's why we offer competitive rates of pay, paid time off, skills training, and development opportunities to grow a long and fulfilling career with us - plus generous financial rewards when you successfully refer new employees. This is enhanced by recognition schemes (so that your hard work won't go unnoticed), plus the chance to make your salary go even further with our cycle-to-work scheme and preferential rates for loans and savings courtesy of a leading credit union.
Lineage is the world's largest and most innovative provider of temperature-controlled logistics solutions with +20,000 colleagues globally.
If you open your fridge freezer, up to 20% of the products you'll see have passed through a Lineage facility. We support customers who keep our schools and restaurants stocked and supplied as well as working with many of the UK's leading retailers., Why Lineage?
We are a global company with more than 22,000 employees spanning 20 countries and more than 400 locations across North America, Europe, Asia-Pacific, and South America.
At Lineage Logistics, we have a shared purpose; we are transforming the food supply chain to eliminate waste and help feed the world. This means working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of our team, you will be a critical link in the food supply chain.
Our shared purpose drives everything we do in all parts of our organisation, from the warehouse floor to the office. Our team members are passionate about the impact they make every single day.
Working hours: 4 on 4 off Nights 18:00 to 06:00, working 40.25 hours per week and 30 minutes for lunch daily. Must be able to commit to 3 to 4 week training period on Days until inducted.
Salary: £32,549.32 PA paid monthly, As well as a permanent contract and all the benefits you would expect by working for a global company you will receive: